Customer Onboarding Manager - French Market
Qonto1d ago
Customer Onboarding Manager to guide entrepreneurs through business milestones. The role offers impact through direct customer support and process improvement.
BarcelonaNo Spanish needed
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87,000+ live jobsKYCB Analyst - Dutch Market
Hybrid in Barcelona·Full-time·Added yesterday
Overview
Job details
Full-time
Per the ad.
Hybrid
Office and home days — the ad has the split.
Requirements
Have the right to work in Spain
Qonto doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
Dutch
The ad asks for Dutch, or counts it in your favour.
Be near Barcelona for hybrid days
No relocation package mentioned.
Requirements
What we're looking for
- Dutch & English fluency: Fluent written and spoken Dutch; English is Qonto's internal working language.
- Comfortable on the phone: you're not afraid of outbound calls - you'll make several a day.
- An analytical, detail-oriented mindset: you can review documentation carefully and justify a decision.
- Understanding of what's at stake: this isn't a call-centre job - it's a payment institution, and validate/reject decisions carry real compliance weight.
Pay & benefits
What you'll get
- Growth at scale: Be part of Qonto's expansion, working in a fast-paced, growth-oriented environment.
- A collaborative team: Work with a team that values cooperation, communication, and continuous improvement.
- Real tool mastery: Build hands-on expertise with customer service tools like Zendesk, Notion, and others.
- Ownership from day one: A hands-on culture where you take on real responsibilities and make real decisions.
➡️ Your future manager
You'll report to Francesca De Zotti, Team Leader for Qonto's Dutch and Belgium onboarding team.
- Her path? Francesca joined Qonto in May 2021, after previous management roles at fast-scaling companies like Meero.
- She brings deep experience in team management, with a focus on localising customer service to build the best market-specific user experience. Her team runs on cooperation, communication, and giving everyone room to contribute ideas.
The role
Join us as a KYCB Analyst to help Qonto scale its Dutch market account-opening operations from Barcelona. You'll review and decide on KYC/KYB cases day-to-day. This position is based in Barcelona
What you'll do
- Review and decide: Analyse client and company KYC/KYB documentation during account opening and decide whether accounts can be validated or rejected.
- Call clients directly: Contact clients by phone to request additional documents and explain what's needed - outbound calls are a regular part of the job.
- Help subscriptions move forward: Make reminder calls so onboarding doesn't stall.
- Keep the queue moving: Monitor pending validations and flag anything at risk of becoming a bottleneck.
- Escalate, don't guess: Report blockers and anything outside frontline scope to the backline team.
Hiring process
On average, our hiring process lasts 20 working days. More information on our candidate journey here
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About Qonto
Qonto is a French fintech company that provides online business banking and expense management solutions for SMEs and freelancers. Founded in 2016, Qonto has grown to serve over 500,000 customers across Europe, offering a comprehensive suite of financial services including accounts, cards, invoicing, and spend management. The company operates as a fully-licensed electronic money institution and has established itself as a leading player in the European neobanking space.
Qonto has a significant presence in Spain, with offices in Madrid and Barcelona, and is actively hiring for its Spanish market, including roles in sales, customer care, and people operations. The company's work culture is described as fast-paced and product-driven, with a strong emphasis on engineering excellence and customer-centricity, making it an attractive option for international professionals looking to join a growing European fintech scale-up.
- Industry
- Fintech
- Founded
- 2016
- Employees
- 500–1,000
- Headquarters
- Paris, France
- In Spain
- Madrid, Barcelona
- Website
- qonto.com
Good to know if you are moving
- Qonto is a French fintech scale-up with a strong engineering culture, offering opportunities for international hires in product, engineering, and data roles.
- The company has offices in Madrid and Barcelona, and is actively expanding its Spanish-speaking customer base, making it a good fit for Spanish-speaking internationals.
- Qonto offers remote-friendly roles, including backend and machine learning positions, which can be attractive for relocating professionals.
- The company operates in a fast-paced, high-growth environment, typical of a well-funded European startup.
- Qonto's product is entirely in English and French, but the Spanish market team is growing, so Spanish language skills are a plus.
In their own words
About the company & team
Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here).
Our journey: Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,700 Qontoers serving over 750,000 customers across 8 European countries. We have been profitable since 2023, and we are just getting started.
Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit.
AI at Qonto: AI is deeply embedded in how we work (here) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it.
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Additional information
At Qonto, we understand that true diversity isn't just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick - who knows? You may have the missing piece of the puzzle we've been searching for all along.
By applying, you agree that Qonto processes your personal data to assess your application. Your data is kept for up to 2 years in our candidate pool. Read our Privacy Notice for full details.
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Recruitment scams are on the rise. Keep in mind, we will never work with third-party platforms or agencies that request payment from candidates.
If you receive a suspicious message claiming to be from Qonto, please report it right away (support@qonto.com)
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