Customer Onboarding Manager - French Market

• A customer-first approach: You bring initial experience in a customer-facing role and enjoy helping people find solutions. Experience in fintech, SaaS, or financial services is a plus.

• Strong French and English: You communicate fluently in both languages, with the writing skills to explain complex steps clearly and reassure customers.

• Curiosity and sound judgment: You ask the right questions, investigate issues carefully, and know when to involve a specialist.

• Ownership and organization: You manage competing priorities, pay attention to detail, and follow through while respecting established procedures.

• A collaborative mindset: You share knowledge openly and work with different teams to turn customer needs into practical improvements.

• Impact you can see: Help entrepreneurs launch their companies and complete the capital operations that support their next stage of growth.

• Expertise you can build: Deepen your understanding of company creation, capital increases, and the operational requirements behind a reliable onboarding experience.

• Room to contribute: Bring your ideas, investigate recurring challenges, and help shape processes that make a difference for customers and colleagues.

• An international team: Collaborate with 10+ colleagues across Paris and Spain, alongside specialists in Product, Tech, and Compliance.

• Tools to support your work: Use Zendesk for customer conversations, Notion for shared knowledge, Slack for collaboration, and dedicated KYC/KYB tools.

Join Qonto as a Customer Onboarding Manager to help entrepreneurs confidently take the next step in their business journey, from company creation to capital increases.

You'll make complex processes easier to navigate, support customers through important milestones, and turn their feedback into meaningful improvements. Reporting to Lucas Leguillon, you'll join a hybrid team of 10+ colleagues across Paris and Spain, helping us deliver a smooth, reliable onboarding experience as we grow.

• Guide customers through key milestones: Support entrepreneurs and investors via email and chat, providing clear, timely answers about company creation, capital deposits, and capital increases.

• Own requests through to resolution: Investigate complex cases, keep customers informed, and coordinate with notaries, accountants, and internal teams to move each request forward.

• Turn customer feedback into improvements: Identify recurring pain points and work with Product, Tech, Compliance, and AML teams to address their root causes.

• Make everyday operations better: Improve FAQs, response templates, and internal procedures, sharing practical feedback with KYC/KYB and Product teams to simplify the customer journey.