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Senior Product Manager - Client Communication

Hybrid in Paris +4 +1 location abroad·Full-time·Added yesterday

Qonto

14 open roles

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Overview

Job details

Full-time hours
Per the ad.
Hybrid
Office and home days — the ad has the split.

Requirements

Have the right to work in Spain
Qonto doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
Be near Paris / Barcelona / Madrid / Milan / Belgrade for hybrid days
No relocation package mentioned.
Have senior-level experience
Senior-level role.

Requirements

What we're looking for

Experience: You have senior Product Management experience and are comfortable owning a platform-level problem spanning multiple tools and internal customers.
Communications and CRM expertise: You have worked hands-on with communication or CRM platforms such as Braze, Customer.io, or other notification or email systems, ideally across multiple tools in a real ecosystem.
Complexity and scale: You have operated where Regulatory, Marketing, Product, and Operations teams all have competing claims on what gets sent to customers.
Stakeholder management: You communicate clearly and confidently with senior stakeholders, building trust, aligning diverse perspectives, and influencing decisions.

The role

Shape how Qonto communicates with its customers by delivering a continuous, intuitive, and consistent customer experience across every channel and touchpoint, meeting regulatory obligations while turning customer communications into an efficient growth engine. You will report to Jen Christoph and build the orchestration layer behind Qonto's numerous communication tools, giving every team a single, compliant view of what has been sent and to whom.

Market context: Communication is shifting from distributed features to a dedicated program. You will build the connective tissue behind Qonto's customer-communication strategy, with Regulatory, Growth, and Operations closely involved.
Team: You will be the founding PM of a new team inside Core Experience, alongside a peer-group of PMs that also own some of Qonto's critical UX platforms like homepage, navigation, inbox and user roles.
Recent projects: The team is just getting started to shape the product vision - you help define the initial roadmap from day one.
Tools: You will work across Braze, Customer.io, SendGrid, Lemlist, and Zendesk, plus the orchestration layer designed to connect them.

What you'll do

Greenfield ownership: Build the shared platform-event-driven orchestration, a unified communication log, and preference management- that CRM, Operations, Compliance, and Product teams can rely on.
Meaningful, high-stakes impact: Close critical regulatory gaps, improve operational excellence, and unlock new opportunities for growth.
Platform thinking: Turn fragmented tools and use cases into a cohesive, scalable system that teams across Qonto can easily adopt.
Cross-functional leadership: Partner closely with CRM, Operations, Compliance, Product, and Engineering to align stakeholders and define clear scope and ownership from day one.

Hiring process

On average, our hiring process lasts 20 working days. More information on our candidate journey here

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About Qonto

Qonto is a French fintech company that provides online business banking and expense management solutions for SMEs and freelancers. Founded in 2016, Qonto has grown to serve over 500,000 customers across Europe, offering a comprehensive suite of financial services including accounts, cards, invoicing, and spend management. The company operates as a fully-licensed electronic money institution and has established itself as a leading player in the European neobanking space.

Qonto has a significant presence in Spain, with offices in Madrid and Barcelona, and is actively hiring for its Spanish market, including roles in sales, customer care, and people operations. The company's work culture is described as fast-paced and product-driven, with a strong emphasis on engineering excellence and customer-centricity, making it an attractive option for international professionals looking to join a growing European fintech scale-up.

Industry: Fintech
Founded: 2016
Employees: 500–1,000
Headquarters: Paris, France
In Spain: Madrid, Barcelona
Website: qonto.com

Good to know if you are moving

Qonto is a French fintech scale-up with a strong engineering culture, offering opportunities for international hires in product, engineering, and data roles.
The company has offices in Madrid and Barcelona, and is actively expanding its Spanish-speaking customer base, making it a good fit for Spanish-speaking internationals.
Qonto offers remote-friendly roles, including backend and machine learning positions, which can be attractive for relocating professionals.
The company operates in a fast-paced, high-growth environment, typical of a well-funded European startup.
Qonto's product is entirely in English and French, but the Spanish market team is growing, so Spanish language skills are a plus.

In their own words

About the company & team

Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here).

Our journey: Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,700 Qontoers serving over 750,000 customers across 8 European countries. We have been profitable since 2023, and we are just getting started.

Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit.

AI at Qonto: AI is deeply embedded in how we work (here) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it.

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Additional information

At Qonto, we understand that true diversity isn't just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick - who knows? You may have the missing piece of the puzzle we've been searching for all along.

By applying, you agree that Qonto processes your personal data to assess your application. Your data is kept for up to 2 years in our candidate pool. Read our Privacy Notice for full details.

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