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Customer Success Manager - German speaker

Hybrid in Barcelona·Full-time·Added yesterday (last checked 6 Nov)

Qualifyze

11 open roles

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Our summary

Salary
€31,000 - €42,000 a year

About €1,980 - €2,570 a month after tax.

Work mode
Hybrid, Barcelona
Contract
Permanent, full-time hours
English
Required
Other languages
German
Benefits
Private health insurance, meal vouchers

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Skills

Nice to have

Requirements

What we're looking for

  • Proven experience in a customer-facing role (Customer Success, Account Management, Client Support or similar).

  • Excellent communication and interpersonal skills in English and German. Any additional languages are a plus.

  • Strong organizational skills and attention to detail.

  • A proactive and solution-oriented mindset, with the ability to work independently and as part of a team.

  • Interest in the pharma or life sciences industry.

  • Experience working with CRM tools (HubSpot preferred).

Nice to have

  • Comfortable in a dynamic, fast-paced, and changing environment — previous experience in a startup or scale-up is a strong plus.

Pay & benefits

What you'll get

At Qualifyze, our salary ranges are transparent internally, and we aim to follow a similar approach externally. For this role, we’re happy to share a reference point within the band: the expected salary range is around 31k – 42k € on target earning, centred around the median.

Final compensation will depend on experience and performance during the process, with some flexibility within the range.

  • 💰Competitive, annually reviewed compensation package

  • 🌴Country vacation package that increases with your tenure

  • 🏋🏽‍♀️Country specific benefits offering incl. private health care, fitness and meal allowances

  • 🚀Annual personal development budget to increase your impact

  • 💻All the best kit and tools to work effectively

  • 🎉Annual in person all company event and celebration in Europe

  • 👫Working with an exceptional team, doing some of the best work of your career

The role

At Qualifyze, we don't just support our customers — we partner with them to reduce risk and accelerate innovation in life sciences. As a Customer Success Manager (CSM), you’ll play a key role in driving customer satisfaction, retention, and adoption, ensuring that clients achieve long-term value through our solutions.

You’ll manage a portfolio of accounts across our DACH market, acting as the main point of contact throughout the customer lifecycle. You’ll collaborate with Senior CSMs, Account Managers, and cross-functional teams to deliver a seamless, high-impact experience.

What you'll do

  • Build and maintain strong relationships with pharmaceutical clients post-sale.

  • Guide customers through the audit journey, ensuring smooth coordination and high satisfaction.

  • Conduct regular check-ins and act as the first point of contact for operational and support matters.

  • Support onboarding, adoption, and ongoing engagement across a high volume of accounts.

  • Drive key success metrics including credit consumption, CSAT, NPS, retention, and renewals.

  • Collaborate with Account Managers on strategic growth opportunities.

  • Maintain accurate CRM records (HubSpot), ensuring smooth handovers and visibility across teams.

  • Share customer feedback and data insights to improve our product and services.

How you'll work

  • 🌎Hybrid working mode, plus up to 3 months of the year work from anywhere.

Hiring process

We believe in a human-led hiring process. All applications are reviewed manually by our Talent Acquisition team, and neither Talent Acquisition nor Hiring Managers use AI to screen, filter, rank, assess, or make decisions about candidates, including during interviews and assessments. During interviews, AI may be used only to support note-taking and transcription. 

All hiring decisions are made by people!

About Qualifyze

Qualifyze is a HealthTech company headquartered in Frankfurt, Germany, that provides a digital platform for managing supplier and vendor qualification in the life sciences and pharmaceutical industries. The company streamlines quality audits and compliance processes, helping organizations reduce risk and improve efficiency. Qualifyze operates across Europe and has a growing team of engineers, data scientists, and quality professionals.

In Spain, Qualifyze has a significant remote-friendly presence, with multiple open roles for engineers, data scientists, and quality auditors. The company's work culture emphasizes innovation and digital transformation in the highly regulated healthcare sector. For international professionals, Qualifyze offers the opportunity to work on cutting-edge AI and data engineering projects while contributing to a mission-driven organization that improves patient safety and supply chain integrity.

Industry
HealthTech
Founded
2018
Employees
50–200
Headquarters
Frankfurt, Germany

Good to know if you are moving

  • Qualifyze offers remote positions in Spain, allowing flexibility for international hires.
  • The company is focused on the life sciences sector, which is highly regulated and offers stable career opportunities.
  • As a growing startup, employees may have the chance to take on diverse responsibilities and grow with the company.
  • The team is international, with English likely being the working language, making it accessible for non-Spanish speakers.
  • Spain is a key market for Qualifyze, with multiple roles in engineering and data science.

In their own words

About the company & team

Founded in 2019, Qualifyze is a leading company in supply chain compliance management in the Life Sciences industry, trusted by over 1,500 pharmaceutical and healthcare companies globally. Our digital suite of solutions connects manufacturers, suppliers, and a global network of more than 250 auditors and quality experts.

With a track record of over 4,500 audits across 85+ countries and the largest and most accurate supplier network and data analytics tools, Qualifyze stands as the all-in-one partner for quality compliance and supply chain risk mitigation in the Life Sciences sector.

Additional information

At Qualifyze we actively support the power of diversity, uniting complementary talents and perspectives to address new challenges. Our collective strengths help us to find innovative solutions and turn difficulties into opportunities. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone belongs and feels heard.

We are an equal opportunity employer and we welcome applications from candidates of all backgrounds, regardless of race, ethnicity, gender identity, sexual orientation, marital status, religion, disability, or age.  Our hiring practices are rooted in fairness and respect, and we strive to create a culture where everyone feels valued and empowered.

All open roles at Qualifyze

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