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Patient Portal Administrator

On-site in Madrid·Full-time·Added yesterday (last checked 12 Nov)

Quironsalud

323 open roles

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Our summary

Hours: Monday to Friday
Work mode: On-site, Madrid
Contract: Fixed-term, full-time hours
Spanish: Expected (ad in Spanish)
Benefits: Private health insurance, flexible pay plan

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Skills

Helpdesk

This job advert was originally written in Spanish.

Requirements

Nice to have

Recommended 1-2 years in user service, functional support, helpdesk, or patient care.
Previous experience in private/hospital healthcare and knowledge of appointment and admission circuits is highly valued.
Training related to IT, healthcare administration, customer service, or healthcare documentation is valued.

Pay & benefits

What you'll get

Immediate incorporation to a collaborative and specialized work team.
Full-time position.
Monday to Friday from 09:00 to 18:00
Temporary contract.
Internal Mobility and Promotion Policy.
Attractive salary package, competitive and aligned with the market.
Flexible compensation in daycare, transportation, health insurance, and dining.
Strategic Training Plan, which will allow you to develop personally and professionally.
Access to the Quirónsalud Contigo program:
- Financial care: access to the Payflow platform and exclusive discounts.
- Healthcare: physical and mental wellness plans and access to the Digital Hospital.
- Family care: projects focused on promoting a healthy life and work-life balance.

If you are looking for a professional career in a prestigious and innovative hospital environment, with development opportunities and in an organization committed to the health of its patients and professionals, we invite you to join our team!

The role

At Quirónsalud, your work has a purpose. We are the leading healthcare group in Spain and, together with our parent company Fresenius-Helios, also leaders in Europe. We have more than 50,000 professionals, a wide network of healthcare facilities and the most advanced technology to provide excellent, humane and innovative healthcare.

Every day we work with a common goal: to improve people's lives. To achieve this, we are looking for professionals committed to excellence, patient care and teamwork, who want to develop in an environment that is a reference in healthcare, teaching and research.

If you share our vocation for care and want to grow with the best professionals in the sector, we are waiting for you.

From the Quirónsalud private hospitals in Madrid, we are looking for an Administrative Assistant for the patient portal in our Hospital Quirónsalud La Luz, located at Calle del Maestro Ángel Llorca, 8, Chamberí, Madrid.

What you'll do

Provide digital support to patients in the use of the hospital's digital channels and services, facilitating the resolution of incidents and preventing technological difficulties from becoming barriers to accessing healthcare services.

Patient care via telephone, email, form/web and other digital channels.
Support in:
Patient Portal/App.
Registration, access, and credential recovery.
Consultation and download of reports, results, and documentation.
Identification, registration, and tracking of digital incidents.
Patient follow-up until the incident is closed.
Coordination with Admissions, Patient Care, Systems, and healthcare areas.

About Quironsalud

Quirónsalud is Spain's largest private healthcare group, operating a vast network of hospitals, outpatient clinics, and specialized medical centers across the country. As part of the global Fresenius Helios group, it offers a comprehensive range of medical services, from primary care to highly specialized treatments, and employs tens of thousands of healthcare professionals. The group is a leader in the Spanish private healthcare market, known for its advanced technology and patient-centered approach.

With its headquarters in Madrid, Quirónsalud has a strong presence throughout Spain, with major hospitals in Madrid, Barcelona, Palma de Mallorca, and many other cities. For international healthcare professionals, Quirónsalud offers significant opportunities, though roles often require Spanish language proficiency and, for medical staff, official recognition of foreign qualifications. The group provides a structured environment with clear career paths in nursing, medical specialties, and hospital administration, making it a major employer for those looking to work in Spain's healthcare sector.

Industry: Healthcare
Founded: 1934
Employees: 30,000–50,000
Headquarters: Madrid, Spain
In Spain: Madrid, Barcelona, Palma de Mallorca and 9 more

Good to know if you are moving

Quirónsalud is part of Fresnelius Helios, one of the largest private healthcare providers in Europe, offering potential for international career mobility.
The group operates over 50 hospitals and more than 100 outpatient centers across Spain, providing a wide range of job locations.
For medical roles, international professionals must have their qualifications recognized by the Spanish authorities (homologación) and be registered with the Spanish medical college.
Fluency in Spanish is generally required for patient-facing roles, as the group serves a predominantly Spanish-speaking population.
The company offers a structured career development system with opportunities in clinical, research, and management positions.

In their own words

About the company & team

Quirónsalud is the leading company in Spain in the provision of healthcare services. We have internationally renowned experts in the biomedical field and a large team of healthcare and non-healthcare professionals who work day after day to offer the best quality of care and specialized services in our country.

At Quirónsalud we want to count on the best professional talent to continue offering a differential healthcare service distinguished by its quality, its high level of specialization, and person-to-person health care.

Additional information

At Quirónsalud, we promote integration and respect for diversity. Therefore, our selection processes will be carried out under these principles. Likewise, the company declares its commitment to establishing and developing practices that promote and foster equal treatment and opportunities between men and women, without discriminating, directly or indirectly, on the grounds of sex. This principle is part of our Corporate and People policy, in line with Organic Law 3/2007, of March 22, for effective equality between both genders.

All open roles at Quironsalud