Travel Assistance Telephone Agent - Weekends - Afternoons - Advanced English (Iris Global)
Hybrid in Madrid
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Manage, audit, and optimize the expenditure associated with contracted medical services and healthcare professionals. Ensure financial efficiency without compromising patient care standards. Participating in the development, management, and maintenance of the Inbound Network in Spain through the acquisition of providers, and the maintenance of databases (provider data, contracts, rates, and accreditation) in accordance with the specific criteria and needs of the area. Rate negotiations. Management of incidents and specific administrative tasks, including cost control. Use and handling of the provider network's IT tools.
• Analysis and Monitoring: Identify spending trends and monthly budget deviations
through the creation of Dashboards.
• Billing Audit: Review and validate invoices from specialists, clinics and hospitals,
detecting possible billing errors or duplicates.
• Rate Negotiation: Actively participate in setting prices and fee schedules with
healthcare providers, seeking to maximize operating margin.
• Efficiency Assessment: Measure the profitability of the different specialties, medical
centers and the average cost per claim or patient treated.
Building and Maintaining the National Network:
• Provider recruitment and relationship maintenance through indicator tracking and
management plans. (medical centers, hospitals).
• Negotiate and renegotiate contracts with medical providers to improve the
cost containment function and increase the network's reach.
• Continuous maintenance and improvement of provider tools and databases.
Santalucía is a Spanish insurance group headquartered in Madrid, with a strong presence in the life, health, and funeral insurance sectors. It operates through a network of subsidiaries including Albia (funeral services), Accepta (assistance services), and Iris Global, offering a wide range of insurance and financial products. With over 4,000 employees, the group is one of the leading insurance providers in Spain, serving millions of customers through both direct and agency channels.
In Spain, Santalucía has offices and operations across multiple cities, including Madrid, Barcelona, Seville, and others, with a significant focus on digital transformation and technology roles. The company is actively hiring for IT, data science, actuarial, and business analyst positions, as well as offering internships through its Senda program. For international professionals, Santalucía offers opportunities in a stable, established Spanish company with a strong local market presence, though most roles require Spanish language proficiency.
At Iris Global, we work to guarantee real and effective equal opportunities that allow us to promote professional development and labor diversity, in line with our commitment to SDG 5 (Gender Equality) of the United Nations 2030 Agenda.
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