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Customer Service and Appointment Management Agent

Hybrid in Madrid·Part-time·Added 13 days ago (last checked 15 Oct)

Agency

Randstad España

5934 open roles

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Our summary

Salary: €9.72 an hour
Hours: Monday to Friday
Work mode: Hybrid, Madrid
Contract: Fixed-term, part-time hours

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Experience in multichannel customer service
Customer orientation, persuasion skills, dynamism, organizational skills, ability to identify and assess customer needs and concerns.
Communicating clearly, both verbally and in writing, using non-technical, easy-to-understand language.
Ability to resolve conflict situations, flexibility, and ability to learn and adapt to new methods and work tools, motivation.
Basic knowledge of Excel.

The role

Are you interested in the insurance sector? Would you like to develop professionally in one of the largest companies in the insurance industry? This is your opportunity! We are looking for telephone agents for our appointment scheduling department

What you'll do

Handling insured inbound calls
Handling insured inbound emails
Managing schedules
Medical appointments

How you'll work

Morning shift, Monday to Friday, from 8:00 AM to 4:00 PM (30 hours).
Training: 5 days from 19/10 to 23/10 from 09:00 h to 15:00 h. The first day will be online and the rest in person.
Work area: Suanzes Metro station
Hybrid model based on the learning curve. Own equipment required.
Salary: €9.72 gross
Availability to start: 13/10
Fixed-term contract for 2 months + possibility of extension.

Hiring process

2 steps1 interview

Apply to the job
Under review · With a Randstad consultant
Shortlisted
Consultant contact
With a Randstad consultant
One of our consultants will review your application and contact you about the next steps.
Company decision
With a client company
Randstad acts as an intermediary connecting candidates with companies; in some cases final handling of profiles and the decision on whom to contact rest solely with the company.

The final stages are set by the client company: final handling of profiles and the decision on whom to contact rest solely with the company.
Randstad does not publish timescales; your application status may not change because of the high volume of applications or because the company manages its own timings.
The published statuses only go as far as shortlisting: Randstad does not detail later interviews or assessments.

About Randstad España

Randstad España is the Spanish branch of Randstad N.V., a global leader in human resources and staffing solutions. The company provides a wide range of workforce solutions, including temporary and permanent placement, recruitment process outsourcing, and HR consulting. With a strong presence in Spain, Randstad España connects thousands of professionals with job opportunities across various sectors, including industrial, technical, and customer service roles.

For international professionals, Randstad España offers a gateway to the Spanish job market, with numerous openings in technical maintenance, customer service, and administrative roles. The company values diversity and inclusion, and its extensive network of offices across Spain ensures support for candidates seeking employment in different regions. Randstad's global reach and local expertise make it a reliable partner for those looking to relocate and work in Spain.