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Customer Service Telephone Agent

Hybrid in Madrid·Added 6 days ago (last checked 19 Oct)

Agency
Gi Group España

635 open roles

Overview

Salary
€9.39 an hour
Payments
12 salary payments a year
Work mode
Hybrid, Madrid
Contract
Fixed-term contract
Hours
Fixed shift · Monday to Friday

Visa options

  • The ad rules out sponsorship

    The advert says visa sponsorship isn’t available for this role.

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Skills

This job advert was originally written in Spanish.

Requirements

Education & certifications

Training course: 5-day training course (training starting on 10/19/2026 and ending on 10/23/2026). Selective and unpaid.

  • Morning shift training: from 9:00 AM to 3:00 PM (first day online, the rest in-person). Attendance is mandatory throughout the entire duration of the training, as essential content for the correct performance of the position will be taught.

Pay & benefits

What you'll get

Salary: €9.39 gross per hour. Vacations and extra payments prorated.

The role

What you'll do

Handling patient calls.

How you'll work

  • 30h workday from Monday to Friday in the morning shift (time slot from 8h to 16h)
  • 25h workday from Monday to Friday (time slot from 3:00 PM to 9:00 PM)

Temporary contract until 4/12. Possibility of extension. With the probationary period established by law.

Work area: In-person at their offices located at Calle Juan Ignacio Luca de Tena 14 (Floor 3) Madrid, 28027.

Start date: Immediate once training is completed on 10/26/2026.

Remote work

Once the learning curve has been overcome, hybrid teleworking can be evaluated.

It is necessary to have these IT requirements in case of teleworking in the future:

• I3 Processor or higher (we cannot accept Intel Pentium Processor N3xxx, 4xxxx, 5xxxxx)

• Windows 10/11 Operating System • 8GB RAM

• SSD Hard Drive

• Router connection via cable

• It will be necessary to have the Authenticator application installed on your mobile phone. This will be solely to be able to obtain a verification code.

are you ready?

And well, are you ready? A quality job opportunity and personalized, close treatment are waiting for you.

Sign up for the offer and join the Gi Group team! We are waiting for you because #OurCommitmentIsYou.

About Gi Group España

Gi Group is a global staffing and HR services company headquartered in Milan, Italy. It operates in over 30 countries and provides temporary and permanent staffing, recruitment process outsourcing, and HR consulting. In Spain, Gi Group España offers a wide range of job placements across sectors such as hospitality, logistics, automotive, banking, and customer service, with roles spanning administrative, operational, and technical positions.

Gi Group España has a strong presence across Spain, with offices in multiple cities and a focus on connecting candidates with local employers. For international professionals, the company frequently hires multilingual talent for customer service and back-office roles, particularly in languages like German, Italian, and English. Their work culture emphasizes flexibility and support for job seekers, making them a practical entry point for those looking to establish themselves in the Spanish labor market.

Industry
Staffing

In their own words

About the company & team

From Gi Group, the temporary and permanent placement services firm of Gi Group Holding, the Italian multinational leader in Human Resources solutions, we are convinced that we can help you find your ideal job. It's simple, we take care of you and we are concerned with enhancing your professional career.

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