IT and Facilities Coordination Assistant

*Training: Intermediate Vocational Training (Ciclo Formativo de Grado Medio) in IT / Microcomputer Systems and Networks, Installations and Maintenance, or Administration and Management (with experience in a similar position).

*User IT: handling of Windows environments, Microsoft 365 (Outlook, Teams, Word, Excel), printers, and peripherals.

*Basic notions of networks (connectivity, Wi-Fi, cabling).

*Ability to follow simple technical procedures and instructions.

*Basic notions of facility maintenance.

Intermediate English Level (B1): reading technical documentation, basic written and oral communication with providers or headquarters.

*Problem-solving and proactive person.

*Organization and follow-up: ability to manage several incidents simultaneously and follow up until resolution.

*Communication: ability to deal with providers, external technicians, and users of different profiles.

WILL BE POSITIVELY VALUED

*(ESSENTIAL) Type B driver's license (occasional travel).

*We value complementary training in facility maintenance or building management.

*Previous experience in a helpdesk, technical support, or maintenance

facilities.

*Knowledge of incident management tools.

*Experience in industrial or warehouse environments.

*Basic knowledge of access control or video surveillance systems.

Do you have experience in the IT sector? At Randstad, we are looking to hire an IT Assistant to provide operational support to the IT Coordinator and Facilities Manager in the day-to-day management of end-user computer systems and the maintenance and incidents of the company's facilities, acting as the first point of contact for internal users and external providers.

*Support in the installation, relocation, and basic configuration of computer equipment (PCs, monitors, peripherals, telephones, Smartphones, etc.)

*First-level incident management: reception, registration, and tracking of support tickets.

*Coordination with external providers and technicians for fault resolution.

*Support in the inventory and control of IT assets (hardware).

*Collaboration in the preparation of workstations for new hires (onboarding).

*Support in the management of meeting rooms and AV systems (videoconferencing, screens, etc.).

*Physical transfer of computer equipment between locations within the facilities.

*Periodic inspection of the facilities (offices, warehouse, common areas) for visual detection of incidents: leaks, burnt-out lights, damage, etc.

*Registration and communication of detected incidents to the manager and/or maintenance services.

*Coordination and monitoring of interventions by external maintenance and repair companies.

*Assistance and accompaniment of technicians and repairers during their visits to the

facilities.

*Support in space management: reorganization of furniture, small moves, area conditioning.

*Collaboration in access control, parking, and compliance with internal facility regulations.

*Support in the management of office supplies and consumables.