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HVAC Help Desk

Hybrid in Alcobendas·Full-time·Added 12 days ago (last checked 5 Nov)

Agency

Adecco España

4087 open roles

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Our summary

Salary: €28,000 - €35,000 a year
About €1,820 - €2,200 a month after tax.
Work mode: Hybrid, Alcobendas
Contract: Permanent, full-time hours
Spanish: Expected (ad in Spanish)

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Previous experience in the installation or maintenance of HVAC systems.

Technical knowledge of boilers, aerothermal energy, and/or heat pumps.

Basic handling of computer tools.

Strong communication and interpersonal skills.

Customer orientation and ability to resolve incidents

Nice to have

Valuable experience in telephone technical assistance or technical support.

We will especially value

Previous experience as a field technician in the HVAC sector.

Knowledge of the HVAC and thermal comfort market.

Interest in developing a professional career in a technical-commercial office environment.

Pay & benefits

What you'll get

Permanent contract directly with the company.

Salary: between €27,000-32,000 gross per year + variable.

Joining a benchmark company in the sector.

The role

Do you have experience in HVAC, boilers, or heat pumps and are looking to make the leap from the field to the office without losing contact with the technical side? This could be your opportunity!

At Adecco, we are selecting an HVAC Help Desk professional to join a major leading company in the HVAC and thermal comfort sector on a permanent basis.

What you'll do

You will be part of the technical support team, providing telephone advice and assistance to professional installers, resolving technical doubts, and offering guidance on products and installations, especially those related to HVAC systems and heat pumps.

Main duties

Telephone technical attention and support for installers.
Resolution of technical inquiries related to HVAC systems.
Advice on installation, operation, and commissioning of equipment.
Support in the identification and resolution of technical incidents.
Management and follow-up of inquiries through corporate tools.
Collaboration with different departments to guarantee quality service.>

How you'll work

Flexible shifts within the team's service hours,

In winter: Monday to Thursday from 8:30h to 19:00h (8.5 hours), and on Fridays until 17:00h (6.5 hours).

In July, from 8:30h until 17:00h (6.5 hours).

In August: from 8:00h to 15:00h (6.5 hours).

Hybrid work model:

or 2 full days of teleworking.

or 3 days on-site with the possibility of continuing the working day from home once the on-site activity is finished.

Hiring process

1 interview

Adecco does NOT charge or pay any fee for registering for or taking part in its recruitment processes.
The published stages only go as far as shortlisting; Adecco does not detail the later interviews or timescales, which depend on the client company.

About Adecco España

Adecco España is the Spanish subsidiary of The Adecco Group, the world's largest staffing and recruitment company. Headquartered in Zurich, Switzerland, Adecco operates in over 60 countries and provides workforce solutions across a wide range of industries, including logistics, manufacturing, automotive, healthcare, and technology. In Spain, Adecco is one of the leading employment agencies, connecting thousands of workers with temporary and permanent positions across the country, from warehouse and industrial roles to administrative and customer service positions.

Adecco's Spain presence is extensive, with offices in major cities such as Madrid, Barcelona, Valencia, and Bilbao, among others. The company is known for its strong focus on workforce flexibility and career development, offering training and upskilling opportunities. For international professionals, Adecco Spain provides a gateway to the Spanish job market, with many roles requiring multilingual skills, particularly in customer service and technical positions. The work culture is dynamic and fast-paced, with a strong emphasis on matching candidates to the right opportunities.