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Contact Center Sales Coordinator

On-site in Barcelona·Full-time·Added 2 days ago (last checked 30 Oct)

Agency

Randstad España

5869 open roles

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Our summary

Salary: €20,000 a year
About €1,450 a month after tax.
Hours: Fixed shift
Work mode: On-site, Barcelona
Contract: Full-time

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Skills

This job advert was originally written in Spanish.

Pay & benefits

What you'll get

Salary: 20,000 — gross per year.

Working day and stability: Full-time on-site in Barcelona.

Professional environment: Joining a constantly expanding company, with a dynamic, collaborative work environment and real possibilities for internal development.

The role

Do you have experience leading commercial teams and are you passionate about motivating and supporting people toward achieving goals? Are you looking to take a leap in your career within a dynamic and results-oriented environment?

At this time, we are selecting 2 Sales Coordinators to join a consolidated commercial project in Barcelona in person. If you have a commercial vocation, solid KPI analysis skills, and enjoy guiding telesales teams toward success, this opportunity is for you!

What you'll do

Reporting directly to the Operations Manager, you will be responsible for:

Leadership and floor dynamization: Coordinating, supervising, and motivating a team of telephone sales commercial agents in their daily operations.

KPI and objective monitoring: Monitoring key performance metrics in real time (conversion ratios, closures, management times, and productivity).

Coaching and support: Performing call listening, constructive feedback, sales clinics, and continuous improvement plans to maximize the team's sales.

Operational resolution: Managing technical or product doubts on the floor, attendance control, shifts, and daily incident resolution.

Reporting: Periodic preparation and presentation of activity reports, deviations, and results to the campaign management.

How you'll work

Fixed shifts (2 vacancies available):

Shift 1: From 11:00 h to 19:00 h.

Shift 2: From 13:00 h to 21:00 h.

Requirements

Previous experience: Demonstrable experience in coordination, supervision, or leadership of sales teams in Spain (essential).

Sector environment: Previous experience in Contact Center / telesales platforms is highly valued, especially in energy or insurance sector campaigns.

Commercial management: Proven habit of working towards objectives, monitoring sales KPIs, and using closing and commercial argumentation techniques.

Personal skills: Inspiring leadership, excellent communication skills, empathy, assertiveness, and problem-solving capacity under pressure.

Availability: Availability to work in a 100% on-site modality in Barcelona in one of the two indicated shifts.

Hiring process

2 steps1 interview

Apply to the job
Under review · With a Randstad consultant
Shortlisted
Consultant contact
With a Randstad consultant
One of our consultants will review your application and contact you about the next steps.
Company decision
With a client company
Randstad acts as an intermediary connecting candidates with companies; in some cases final handling of profiles and the decision on whom to contact rest solely with the company.

The final stages are set by the client company: final handling of profiles and the decision on whom to contact rest solely with the company.
Randstad does not publish timescales; your application status may not change because of the high volume of applications or because the company manages its own timings.
The published statuses only go as far as shortlisting: Randstad does not detail later interviews or assessments.

About Randstad España

Randstad España is the Spanish branch of Randstad N.V., a global leader in human resources and staffing solutions. The company provides a wide range of workforce solutions, including temporary and permanent placement, recruitment process outsourcing, and HR consulting. With a strong presence in Spain, Randstad España connects thousands of professionals with job opportunities across various sectors, including industrial, technical, and customer service roles.

For international professionals, Randstad España offers a gateway to the Spanish job market, with numerous openings in technical maintenance, customer service, and administrative roles. The company values diversity and inclusion, and its extensive network of offices across Spain ensures support for candidates seeking employment in different regions. Randstad's global reach and local expertise make it a reliable partner for those looking to relocate and work in Spain.