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Customer Service with SAP in Barcelona

On-site in Barcelona·Full-time·Added today (last checked 30 Oct)

Agency

Randstad España

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Our summary

Salary: €25,000 a year
About €1,650 a month after tax.
Hours: Jornada intensiva on Fridays
Work mode: On-site, Barcelona
Contract: Permanent, full-time hours
English: Required
Other languages: German, French

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

Randstad España is hiring for this role in several places. This vacancy is in Barcelona.

This job advert was originally written in Spanish.

Requirements

What we're looking for

Experience: Minimum of 1 year in a similar position performing international customer service functions.

Languages: C1 or native level English. Advanced knowledge of other languages, especially French or German, will be valued.

Nice to have

Academic training: Preferably university degree studies. Complementary training or specialized courses in foreign trade will be highly valued.

Fluent use of the SAP program is highly valued

Knowledge of customer service platforms such as Zendesk.

Pay & benefits

What you'll get

Contract and stability: Direct hire by the company.

Working day: Flexible schedule from Monday to Thursday (start between 8:00 h and 8:30 h, and finish between 17:40 h and 18:10 h) and intensive working day every Friday morning.

Work environment: A dynamic, professional environment focused on teamwork, actively participating in digital transformation and global expansion projects.

The role

Are you looking to take the next step in your professional career within international trade? At Randstad, we are selecting a specialist profile for Customer Service Export or Customer Service Export to join a major business group that is a benchmark in its sector. If you have a vocation for service, a passion for international management, and are looking for a dynamic, digitized environment with a multicultural team, this is your opportunity. As a Customer Service Export or Customer Service Export, you will be part of a new transformation stage for the company, performing a key role in customer satisfaction around the world and guaranteeing operational excellence in every transaction.

What you'll do

In your day-to-day as a Customer Service Export or Customer Service Export, your main function will consist of managing orders received in the export market and comprehensively attending to the needs of customers in said area. Your main responsibilities include:

Direct attention and resolution of inquiries via telephone and email regarding the product range.

Rigorous registration, processing, and follow-up of customer orders in the system, ensuring compliance with the commercial conditions of the international market.

Exhaustive follow-up of delivery deadlines, dispatch processes, and logistics.

Comprehensive incident management: receiving complaints, proposing suitable solutions and alternatives within established deadlines, and continuous follow-up to guarantee maximum customer satisfaction.

Registration and onboarding of new customers in the system.

Management of the documentation required for export and customs procedures.

Requirements

To apply for this position of Customer Service Export or Customer Service Export, we are looking for a professional with the following education, experience, and competencies:

Personal skills: High organizational capacity, proactive and initiative-driven attitude, positive mindset, analytical capacity, and a clear customer orientation.

Hiring process

2 steps1 interview

Apply to the job
Under review · With a Randstad consultant
Shortlisted
Consultant contact
With a Randstad consultant
One of our consultants will review your application and contact you about the next steps.
Company decision
With a client company
Randstad acts as an intermediary connecting candidates with companies; in some cases final handling of profiles and the decision on whom to contact rest solely with the company.

The final stages are set by the client company: final handling of profiles and the decision on whom to contact rest solely with the company.
Randstad does not publish timescales; your application status may not change because of the high volume of applications or because the company manages its own timings.
The published statuses only go as far as shortlisting: Randstad does not detail later interviews or assessments.

About Randstad España

Randstad España is the Spanish branch of Randstad N.V., a global leader in human resources and staffing solutions. The company provides a wide range of workforce solutions, including temporary and permanent placement, recruitment process outsourcing, and HR consulting. With a strong presence in Spain, Randstad España connects thousands of professionals with job opportunities across various sectors, including industrial, technical, and customer service roles.

For international professionals, Randstad España offers a gateway to the Spanish job market, with numerous openings in technical maintenance, customer service, and administrative roles. The company values diversity and inclusion, and its extensive network of offices across Spain ensures support for candidates seeking employment in different regions. Randstad's global reach and local expertise make it a reliable partner for those looking to relocate and work in Spain.