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Customer Service with Italian

On-site in Barcelona·Full-time·Added yesterday (last checked 10 Nov)

Agency

Randstad España

6488 open roles

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Our summary

Salary: €21,000 - €24,000 a year
About €1,470 - €1,600 a month after tax.
Hours: Jornada intensiva on Fridays
Work mode: On-site, Barcelona
Contract: Permanent, full-time hours
Spanish: Fluent
English: Required
Other languages: French, Italian
Education: Higher vocational training (FP Grado Superior)

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

This job advert was originally written in Spanish.

The role

Do you have experience in customer service, commercial skills, and do you come from the retail sector?

What you'll do

Guarantee an impeccable user experience through direct, resolute, and proactive service, detecting sales and loyalty opportunities:

Issue attention and resolution: Maintain fluid contact with international customers, attending to their inquiries and managing incidents with speed and precision.

Commercial vision and detection of needs: Analyze purchasing habits to anticipate needs, offering additional products/services (upselling / cross-selling) with diplomacy and persuasion.

Order and information management: Operational registration and tracking of orders, ensuring maximum quality in the database.

Teamwork: Constant coordination with other departments to offer an integral and impeccable service.

Requirements

What are we looking for in you?

Previous experience: Valuable experience in Customer Service or customer care; experience in the Retail sector and having performed commercial tasks (cross-selling, acquisition, or loyalty) is highly valued.

Languages

C1 / Advanced level of Italian.

C1 / Advanced level of English.

Fluent in Spanish.

(French is highly valued).

Education and Tools: Higher Level Vocational Training (FP Grado Superior). Proficiency in Office Suite (Excel/Word) and proficiency in ERPs such as Sage X3 is highly valued.

Key competencies: Excellent communication skills, active listening, results orientation, and resilience to work in dynamic environments.

Benefits and conditions

What do we offer you?

Remuneration: Gross Annual Salary of €21,000 to €24,000 (depending on experience provided).

Schedule and work-life balance

Monday to Thursday with flexible start times (08:00 h - 09:00 h to 18:00 h).

Fridays with intensive working hours! (08:00 h to 15:00 h).

Contract: Stable hiring through the company

Development: Structured career plan and continuous training programs in a multicultural and international environment.

Hiring process

2 steps1 interview

Apply to the job
Under review · With a Randstad consultant
Shortlisted
Consultant contact
With a Randstad consultant
One of our consultants will review your application and contact you about the next steps.
Company decision
With a client company
Randstad acts as an intermediary connecting candidates with companies; in some cases final handling of profiles and the decision on whom to contact rest solely with the company.

The final stages are set by the client company: final handling of profiles and the decision on whom to contact rest solely with the company.
Randstad does not publish timescales; your application status may not change because of the high volume of applications or because the company manages its own timings.
The published statuses only go as far as shortlisting: Randstad does not detail later interviews or assessments.

About Randstad España

Randstad España is the Spanish branch of Randstad N.V., a global leader in human resources and staffing solutions. The company provides a wide range of workforce solutions, including temporary and permanent placement, recruitment process outsourcing, and HR consulting. With a strong presence in Spain, Randstad España connects thousands of professionals with job opportunities across various sectors, including industrial, technical, and customer service roles.

For international professionals, Randstad España offers a gateway to the Spanish job market, with numerous openings in technical maintenance, customer service, and administrative roles. The company values diversity and inclusion, and its extensive network of offices across Spain ensures support for candidates seeking employment in different regions. Randstad's global reach and local expertise make it a reliable partner for those looking to relocate and work in Spain.