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Customer Specialist with French, Spanish and English

On-site in Barcelona·Full-time·Added 4 days ago (last checked 1 Nov)

Agency

Adecco España

3688 open roles

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Our summary

Salary: €21,000 - €23,500 a year
About €1,470 - €1,570 a month after tax.
Hours: Rotating shifts
Work mode: On-site, Barcelona
Contract: Fixed-term, full-time hours
English: Required
Other languages: French

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

Requirements

What we're looking for

- Fluency in FRENCH (Native or C2 Level). High level of English (C1) and Spanish.

- Excellent communication skills, both oral and written. Able to follow phone etiquette and use of formal and polite language.

- Previous experience with customer service, offering technical support with knowledge of following standards and procedures.

- Advanced user of MS Office

- Able to handle stressful situations.

- Teamwork spirit. Organized. Curious and hunger to learn more.

Pay & benefits

What you'll get

- Monday to Sunday. 39hours week.

Available shifts:

16:00 00:00 H

You will work 5 days per week. Your days off vary each week, with rotating weekends off.

- ETT - 4-Month Temporary Contract with Potential for Permanent Position

- Salary gross per year: 21/23k € per year (+ Plus nocturnity and Sunday and public holiday allowance)

The role

?Are you looking for a high level experience in a world-renowned multinational company?

Do you have a passion for customer service? Do you have a fluent level of English and proficiency in FRENCH at a native level?

If so, then you have found the right position!

We are looking for a passionate and proactive person, who will give high-quality technical customer service within the international sector in a multinational company with many growth opportunities.

What you'll do

Key Responsibilities:- Handle inbound customer calls, providing assistance with mobility services and Connected Drive features.

- Coordinate roadside assistance, including towing services or replacement vehicles in case of breakdowns or emergencies.

- Support customers with Connected Drive functionalities, such as navigation, remote controls, and infotainment.

- Guide users through troubleshooting vehicle-related technical issues, including connectivity and system alerts.

- Log and update customer interactions in the CRM system, ensuring accurate case tracking and follow-ups.

Hiring process

1 interview

Adecco does NOT charge or pay any fee for registering for or taking part in its recruitment processes.
The published stages only go as far as shortlisting; Adecco does not detail the later interviews or timescales, which depend on the client company.

About Adecco España

Adecco España is the Spanish subsidiary of The Adecco Group, the world's largest staffing and recruitment company. Headquartered in Zurich, Switzerland, Adecco operates in over 60 countries and provides workforce solutions across a wide range of industries, including logistics, manufacturing, automotive, healthcare, and technology. In Spain, Adecco is one of the leading employment agencies, connecting thousands of workers with temporary and permanent positions across the country, from warehouse and industrial roles to administrative and customer service positions.

Adecco's Spain presence is extensive, with offices in major cities such as Madrid, Barcelona, Valencia, and Bilbao, among others. The company is known for its strong focus on workforce flexibility and career development, offering training and upskilling opportunities. For international professionals, Adecco Spain provides a gateway to the Spanish job market, with many roles requiring multilingual skills, particularly in customer service and technical positions. The work culture is dynamic and fast-paced, with a strong emphasis on matching candidates to the right opportunities.