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Customer Service Representative

On-site in Barcelona·Full-time·Added yesterday (last checked 29 Oct)

Agency

Randstad España

5919 open roles

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Our summary

Salary: €21,141 a year
About €1,480 a month after tax.
Work mode: On-site, Barcelona
Contract: Fixed-term, full-time hours
English: Required

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

To apply for this position, we are looking for candidates who meet the following profile:

Minimum of one year of work experience performing customer service tasks in export departments, preferably within the maritime transport, freight forwarding, international logistics, or freight transport sectors.

Intermediate level of English (ability to maintain fluid oral and written communications in the daily operating environment).

Excellent interpersonal communication skills and a demonstrated ability to resolve incidents with judgment and agility.

Strong customer orientation, proactivity, and a mindset focused on achieving objectives.

Proficiency in Microsoft Office office tools (Outlook, Excel, Word).

Ability to adapt, work in a team, and rigor in complying with operating procedures.

Pay & benefits

What you'll get

Gross annual salary of 21,141.44 euros.

The role

Do you have experience in customer service and are you passionate about the dynamic sector of foreign trade and maritime logistics? At Randstad, we are looking to hire an Export Customer Service representative with talent, initiative, and a vocation for service to join a first-class international team. If you are looking to boost your professional career within a leading global transport company, where quality, customer orientation, and teamwork are fundamental pillars, this project is perfect for you!

What you'll do

We are looking for an Export Customer Service representative to integrate into a multicultural, collaborative, and constantly growing environment. In this position, you will have the opportunity to manage key international operations, interact daily with clients and delegations from all over the world, and perform an essential role in the maritime supply chain.

Your main responsibilities include

Provide close and efficient customer service for all inquiries related to export shipments, offering comprehensive support and continuous follow-up throughout the entire transport process.

Ensure strict compliance with the company's internal policies and the international regulations applicable to maritime and customs transport.

Manage and resolve incidents proactively, minimizing response times and impacts on logistics operations.

Perform each of the assigned tasks ensuring high standards of quality and documentary precision.

Maintain fluid, constant, and constructive communication both with external clients and with the different internal departments (operations, documentation, sales, and logistics).

Ensure maximum customer satisfaction through an empathetic, resolute, and professional attitude.

How you'll work

Temporary employment contract between 3-6 months

Full-time working day with flexible entry between 8:00-9:15 and exit between 17:00-19:00

Workplace: Well-connected Barcelona

Benefits and conditions

Upon joining this project, you will have the following conditions

Hiring process

2 steps1 interview

Apply to the job
Under review · With a Randstad consultant
Shortlisted
Consultant contact
With a Randstad consultant
One of our consultants will review your application and contact you about the next steps.
Company decision
With a client company
Randstad acts as an intermediary connecting candidates with companies; in some cases final handling of profiles and the decision on whom to contact rest solely with the company.

The final stages are set by the client company: final handling of profiles and the decision on whom to contact rest solely with the company.
Randstad does not publish timescales; your application status may not change because of the high volume of applications or because the company manages its own timings.
The published statuses only go as far as shortlisting: Randstad does not detail later interviews or assessments.

About Randstad España

Randstad España is the Spanish branch of Randstad N.V., a global leader in human resources and staffing solutions. The company provides a wide range of workforce solutions, including temporary and permanent placement, recruitment process outsourcing, and HR consulting. With a strong presence in Spain, Randstad España connects thousands of professionals with job opportunities across various sectors, including industrial, technical, and customer service roles.

For international professionals, Randstad España offers a gateway to the Spanish job market, with numerous openings in technical maintenance, customer service, and administrative roles. The company values diversity and inclusion, and its extensive network of offices across Spain ensures support for candidates seeking employment in different regions. Randstad's global reach and local expertise make it a reliable partner for those looking to relocate and work in Spain.