€75K - €100K
Blue Card thresholdCustomer Service and Retention Operator
On-site in A Coruña·Full-time·Added today
Randstad España
6213 open roles
Overview
Job details
€1,200 - €1,500 a month
Gross, as stated in the ad.
Full-time hours
Per the ad.
Requirements
Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work on-site in A Coruña
No relocation package mentioned.
You'll most likely need Spanish to apply.This job was automatically translated to English,.
The role
TP Spain Coruña is looking for Customer Service and Retention Agents for an important company that offers official technical service for heating and air conditioning products.
A position that provides quality service to customers with boiler maintenance contracts, with the objective of preventing cancellations, retaining customers, and resolving technical doubts. You must provide quality and excellence in service during every call.
What you'll do
A position that provides quality service to customers with boiler maintenance contracts, with the objective of preventing cancellations, retaining customers, and resolving technical doubts. You must provide quality and excellence in service during every call.
Handling incoming calls by responding to customer needs, based on established procedures, standards, and quality objectives.
Preventing requested cancellations during incoming calls.
Retaining the customer following a returned payment during outgoing calls.
Technical assistance and resolution of doubts for homeowners requesting service cancellation, with the objective of retaining them.
Effective resolution of incidents, queries and customer questions.
Management of databases, tools, applications, etc.
How you'll work
38.5-hour weekly contract, working Monday to Friday
Schedules: 10:30h to 18h or from 13h to 20h.
Salary according to the specialist teleoperator collective agreement.
3-month contract with the possibility of extending for another 3 months.
Unpaid 5-day training from 9:30 to 14:30h from 26/10 to 30/10.
Start date on 02/11/2026.
Requirements
What we're looking for
A good level of communication that reflects professionalism is essential.
Computer skills and keyboard agility.
Previous experience in customer service and retention services (minimum 6 months desirable), as well as in incident management and data processing.
Experience in commercial campaigns.
The role
TP Spain Coruña, busca Agentes de atención al cliente y retención para importante empresa que ofrece servicio técnico oficial para productos de climatización y calefacción.
Puesto que brinda atención de calidad a clientes con contrato de mantenimiento de calderas, con el objetivo de evitar bajas, retener clientes y resolver dudas técnicas. Debe proporcionar un servicio de calidad y excelencia en cada llamada.
What you'll do
Puesto que brinda atención de calidad a clientes con contrato de mantenimiento de calderas, con el objetivo de evitar bajas, retener clientes y resolver dudas técnicas. Debe proporcionar un servicio de calidad y excelencia en cada llamada.
Atención de llamadas dando respuesta a las necesidades del cliente, en base a los procedimientos, estándares y objetivos de calidad establecidos.
Evitar la baja solicitada en recepción de llamadas.
Retener al cliente tras devolución de recibo en emisión de llamadas.
Asistencia técnica y resolución de dudas a propiedades de viviendas que solicitan baja del servicio con el objetivo de retenerlo.
Resolución eficaz de incidencias, consultas y dudas del cliente.
Manejo de las BBDD, herramientas, aplicaciones, etc..
How you'll work
Contrato 38.5 horas semanales, en jornada de Lunes a Viernes
Horarios: 10:30h a 18h ó de 13h a 20h.
Salario convenio teleoperador especialista.
Contrato de 3 meses con posibilidad de prorrogar otros 3 meses.
Formación no remunerada de 5 días en horario de 9:30 a 14:30h desde el 26/10 al 30/10.
Incorporación el 02/11/2026.
Requirements
What we're looking for
Imprescindible buen nivel de comunicación que refleje profesionalidad.
Habilidad entorno informático y agilidad con el teclado.
Experiencia previa en atención al cliente y servicios de retención (deseable mínimo 6 meses) así como en gestión de incidencias y tratamiento de datos.
Experiencia en campañas comerciales.
Hiring process
2 steps1 interview
Inscripción en la oferta
En revisión · With a consultor/a de Randstad
Preseleccionado
Contacto del consultor/a
With a consultor/a de Randstad
Uno de nuestros consultores revisará tu solicitud y se pondrá en contacto contigo para los siguientes pasos.
Gestión final de la empresa
With an empresa cliente
Randstad actúa como intermediario para conectar candidatos con empresas; en algunos casos la gestión final de los perfiles y la decisión de a quién contactar dependen exclusivamente de la empresa.
- Las fases finales las define la empresa cliente: la gestión final de los perfiles y la decisión de a quién contactar dependen exclusivamente de la empresa.
- Randstad no publica plazos; el estado de la candidatura puede no cambiar por el alto volumen de inscripciones o porque la empresa gestiona sus propios tiempos.
- Los estados publicados llegan solo hasta la preselección: Randstad no detalla entrevistas ni pruebas posteriores.
About Randstad España
Randstad España is the Spanish branch of Randstad N.V., a global leader in human resources and staffing solutions. The company provides a wide range of workforce solutions, including temporary and permanent placement, recruitment process outsourcing, and HR consulting. With a strong presence in Spain, Randstad España connects thousands of professionals with job opportunities across various sectors, including industrial, technical, and customer service roles.
For international professionals, Randstad España offers a gateway to the Spanish job market, with numerous openings in technical maintenance, customer service, and administrative roles. The company values diversity and inclusion, and its extensive network of offices across Spain ensures support for candidates seeking employment in different regions. Randstad's global reach and local expertise make it a reliable partner for those looking to relocate and work in Spain.
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