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Call Center Operator - Banking

On-site in Alcobendas·Part-time·Added 9 days ago

Randstad España

5591 open roles

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What they offer

  • €9.72 an hour

    Gross, as stated in the ad.

  • Fixed-term contract

    Part-time hours.

What they ask for

  • Have the right to work in Spain

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

  • Work on-site in Alcobendas

    No relocation package mentioned.

You'll most likely need Spanish to apply.This job was automatically translated to English,.

The role

Do you have experience in customer service at a call center? Are you interested in developing yourself in a multinational company? Are you passionate about customer service? Do you have sales experience? Do you have communication and leadership skills? Are you interested in the contact center sector?

At Randstad, we have the perfect opportunity for you!

You will be answering calls from users of a major banking sector company, resolving issues. Likewise, you would have to inform them about the addition of interesting products for the client. We are looking for people with motivation and knowledge in handling new technologies and data management.

It's a great opportunity to develop yourself!

What you'll do

  • You would work the first and last week of the month.
  • Working hours from 9 a.m. to 6 p.m.
  • Making and receiving calls to manage all types of administrative and billing issues for customers.
  • Making and receiving calls to provide information about services/products that may be of interest to customers.
  • Resolving telephone and email issues in the banking sector.
  • Cross-selling
  • Back Office duties.
  • Managing internal email.
  • Surveying and negotiating with clients.
  • Meeting the quality requirements and parameters set by the company.

Requirements

What we're looking for

  • Initial in-person training of 5 days.
  • In-person onboarding, workplace located in Alcobendas.
  • Previous experience in a Call Center in the sales department
  • Sales and negotiation skills
  • Skills with office tools.
  • Good spelling skills.
  • Ability to learn.
  • Goal-oriented
  • Teamwork.
  • Technical, IT, management, billing, and administration training.
  • Communication skills.
  • Energy, proactivity, initiative.

Pay & benefits

What you'll get

  • Work would be performed EXCLUSIVELY DURING THE FIRST AND LAST WEEK OF THE MONTH.
  • Working hours from 9 a.m. to 6 p.m.
  • Monday to Sunday schedule, two days off per week.
  • Economic conditions according to the sector's collective agreement: 9.72 euros gross per hour + incentives.
  • Temporary contract through RANDSTAD EMPLEO ETT, with a real possibility of transitioning to the company.
  • Very good work environment, highlighting collaboration and camaraderie among our staff.
  • Opportunity for growth and development within the company.
  • 5-day IN-PERSON training that will allow you to learn the necessary techniques for a leading company in its sector (Training is provided in the morning shift)
  • In-person work.

How they hire

2 steps1 interview

  1. Inscripción en la oferta

  2. En revisión · With a consultor/a de Randstad

  3. Preseleccionado

  4. Contacto del consultor/a

    With a consultor/a de Randstad

    Uno de nuestros consultores revisará tu solicitud y se pondrá en contacto contigo para los siguientes pasos.

  5. Gestión final de la empresa

    With an empresa cliente

    Randstad actúa como intermediario para conectar candidatos con empresas; en algunos casos la gestión final de los perfiles y la decisión de a quién contactar dependen exclusivamente de la empresa.

  • Las fases finales las define la empresa cliente: la gestión final de los perfiles y la decisión de a quién contactar dependen exclusivamente de la empresa.
  • Randstad no publica plazos; el estado de la candidatura puede no cambiar por el alto volumen de inscripciones o porque la empresa gestiona sus propios tiempos.
  • Los estados publicados llegan solo hasta la preselección: Randstad no detalla entrevistas ni pruebas posteriores.

About Randstad España

Randstad España is the Spanish branch of Randstad N.V., a global leader in human resources and staffing solutions. The company provides a wide range of workforce solutions, including temporary and permanent placement, recruitment process outsourcing, and HR consulting. With a strong presence in Spain, Randstad España connects thousands of professionals with job opportunities across various sectors, including industrial, technical, and customer service roles.

For international professionals, Randstad España offers a gateway to the Spanish job market, with numerous openings in technical maintenance, customer service, and administrative roles. The company values diversity and inclusion, and its extensive network of offices across Spain ensures support for candidates seeking employment in different regions. Randstad's global reach and local expertise make it a reliable partner for those looking to relocate and work in Spain.

Industry
Staffing
Website
randstad.es
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