€35K
🇪🇸What they offer
€17,139 a year
Gross, as stated in the ad.
About €1,320 a month after tax.
Fixed-term contract
Per the ad.
Hybrid
Office and home days — the ad has the split.
What they ask for
Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Be near Madrid for hybrid days
No relocation package mentioned.
You'll most likely need Spanish to apply.This job was automatically translated to English,.
The role
Opening of funeral claims: receiving calls, gathering information, requesting necessary data or documents, referring different inquiries to the corresponding area.
What you'll do
- Receiving calls from families when a death occurs.
- Recording calls and information received according to the established protocol.
- Opening of funeral-type claims and managing them (configuring services, communicating to assistance agents, coordination with funeral homes...)
- Transmitting the appropriate information regarding their coverages and included services.
- Following protocols.
- Invoice management and communication with providers if necessary.
How you'll work
- Workplace Madrid (Julián Camarillo, 36).
Requirements
What we're looking for
- High School diploma or similar. We value all additional training.
- Knowledge and handling of office tools.
- You have availability to work in a rotating morning and afternoon shift following a 7 - 4 - 7 - 3 sequence. Mornings from 07:00 to 15:00 and afternoons from 15:00 to 23:00.
- Highly developed communication and interpersonal skills.
- People-oriented and results-driven.
- Internal and external client orientation.
- Attention to detail and commitment to excellence in the execution of tasks.
- Excellent telephone customer service.
Nice to have
- Experience in funeral processing is desirable. Knowledge of processes and coverages.
Pay & benefits
What you'll get
- Temporary replacement contract.
- Salary according to collective agreement: €17,139 gross/year.
- Onboarding program, welcome kit, "Buddy", and training provided by the company (please specify training days and times if possible).
- Internal mobility policy starting from the first year, oriented towards your professional development and growth.
- Ongoing training and virtual campus with a variety of training activities available.
- Comprehensive Health and Wellness plan.
- Recognized as a Top Employer company for offering the best work environment and people management policies.
- Recognized as a Family-Responsible Company, with over 100 measures promoting personal, family, and work-life balance.
Seguros de Ser tu Futuro.
Join our team and discover a new way of working!
The role
Apertura de siniestros de Decesos: recepcionar las llamadas, recabar información, solicitud de datos o documentos necesarios, derivar diferentes consultas al área correspodiente.
What you'll do
- Recepción de llamadas por parte de las familias cuando se produce un fallecimiento.
- Registro de llamadas e información recibida según el protocolo marcado.
- Apertura de siniestros del tipo decesos y gestión de los mismos (configurar servicios, comunicación a los agentes de asistencia, coordinación con funerarias...)
- Transmitir la información adecuada con relación a sus coberturas y servicios incluidos.
- Seguimiento de protocolos.
- Gestión de facturas e interlocución con proveedores en caso necesario.
How you'll work
- Centro de trabajo Madrid (Julián Camarillo, 36).
Requirements
What we're looking for
- Estudios de Bachiller o similar. Valoramos toda formación adicional.
- Conocimientos y manejo de herramientas ofimáticas.
- Tienes disponibilidad para trabajar en turno rotativo mañana y tarde realizando secuencia 7 - 4 - 7 - 3. Mañanas de 07:00 a 15:00 y tardes de 15:00 a 23:00.
- Capacidad relación e interlocución muy elevada.
- Orientación a las personas y los resultados.
- Orientación al cliente interno y externo.
- Atención al detalle y compromiso con la excelencia en el desarrollo de sus tareas.
- Excelente atención telefónica.
Nice to have
- Valorable experiencia en tramitación de decesos. Conocimientos de procesos y coberturas.
Pay & benefits
What you'll get
- Contrato de interinidad.
- Salario según convenio: 17.139 € brutos/año.
- Programa de acogida, kit bienvenida, "Buddy" y formación a cargo de la empresa (especificar si es posible días y horarios de la formación).
- Política de movilidad interna a partir del primer año, orientada a tu desarrollo y crecimiento profesional.
- Formación continua y campus virtual con diversas acciones formativas disponibles.
- Plan integral de Bienestar y Salud.
- Reconocidos como empresa Top Employers por ofrecer el mejor entorno de trabajo y por nuestras políticas sobre gestión de personas.
- Reconocidos como Empresa Familiarmente Responsable, contamos con más de 100 medidas que promueven la conciliación personal, familiar y laboral.
Seguros de Ser tu Futuro.
¡Únete a nuestro equipo y descubre una nueva forma de trabajar!
About Santalucía
Santalucía is a Spanish insurance group headquartered in Madrid, with a strong presence in the life, health, and funeral insurance sectors. It operates through a network of subsidiaries including Albia (funeral services), Accepta (assistance services), and Iris Global, offering a wide range of insurance and financial products. With over 4,000 employees, the group is one of the leading insurance providers in Spain, serving millions of customers through both direct and agency channels.
In Spain, Santalucía has offices and operations across multiple cities, including Madrid, Barcelona, Seville, and others, with a significant focus on digital transformation and technology roles. The company is actively hiring for IT, data science, actuarial, and business analyst positions, as well as offering internships through its Senda program. For international professionals, Santalucía offers opportunities in a stable, established Spanish company with a strong local market presence, though most roles require Spanish language proficiency.
- Industry
- Insurance
- Founded
- 1933
- Employees
- 1,000–5,000
- Headquarters
- Madrid, Spain
- In Spain
- Madrid, Barcelona, Sevilla and 8 more
- Website
- santalucia.es
Good to know if you are moving
- Santalucía is a large, established Spanish insurance group with over 4,000 employees, offering stability and long-term career prospects.
- The company has a strong focus on digital transformation, with many open roles in IT, data science, and actuarial fields, which may be suitable for international tech professionals.
- Most roles are based in Spain and require Spanish language proficiency, so international candidates should have at least a working level of Spanish.
- Santalucía offers a structured internship program (Senda Becas) in various areas, which can be a good entry point for recent graduates.
- The company operates in multiple sectors including insurance, funeral services, and assistance, providing diverse career opportunities.
In their own words
Additional information
At Iris Global, we work to guarantee real and effective equal opportunities that allow us to promote professional development and labor diversity, in line with our commitment to SDG 5 (Gender Equality) of the United Nations 2030 Agenda.
Additional information
En el Iris Global trabajamos para garantizar una igualdad de oportunidades real y efectiva que nos permita promover el desarrollo profesional y la diversidad laboral, en línea con nuestro compromiso con el ODS 5 (Igualdad de Oportunidades) de la Agenda 2030 de Naciones Unidas.
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