Technical Support Specialist L1

A global leader in digital services, recognized for its innovation, sustainability, and a people-centric culture. We are part of the Gartner Magic Quadrant, are included in the "Global 100 Most Sustainable Companies," and have been recognized as one of the "World's Best Employers 2025" by Forbes.

At Ricoh, we believe that people perform their best when they feel valued and supported. We create inclusive work environments where you can grow, contribute, and make a positive impact, while helping to build a more sustainable future.

Find your place. Transform your future.

Our purpose focuses on understanding and improving the way people work. By focusing on real work experiences, we help every person develop their skills, reach their potential, and perform work that truly matters.

This conviction is at the heart of our promise, The Ricoh Promise. It guides how we select talent, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued, and make a difference. When you join Ricoh, we encourage you to share your ideas, question how things are done, and collaborate with others to build something better. If you are looking for a place where your voice is heard, your development is supported, and your work has a real impact, at Ricoh you will feel at home.

You will be part of the technical support team, providing on-site and remote assistance to users and ensuring the correct resolution of incidents, requests, and problems related to technological systems, equipment, and services.

You will work in collaboration with the Service Manager, Technical Coordination, and other departments, also participating in maintenance, documentation, and knowledge transfer activities.

Part of your day-to-day will be

• Resolving technical incidents, requests, and problems.
• Providing on-site and remote support to users, including VIP profiles.
• Installing, configuring, and maintaining equipment and devices: computers, laptops, printers, scanners, and videoconferencing systems.
• Registering and managing requests using ticketing tools (InforCRM, Jira, ServiceNow, etc.)
• Monitoring systems and networks using tools such as NetCrunch and Azure Analytics.
• Participating in preventive and corrective maintenance tasks.
• Preparing technical documentation and user manuals.
• Managing inventories and collaborating in change management processes.
• Providing technical support in meetings, conferences, webinars, and other events.
• Training and guiding users in the use of technological tools and solutions.
• Participating in knowledge transfer sessions and continuous training.

• Indefinite and direct contract on Ricoh's payroll.
• Work model: on-site
• District Area: Eixample
• Service schedule throughout the year: 08:00 to 18:30.
• Participation in an on-call service with 24x7 coverage, in coordination with the Remote Service Center.

In exchange for your commitment....

At Ricoh, we believe that work should make sense, have support, and make you feel fulfilled. To this end, The Ricoh Promise defines your experience through four pillars that shape our culture.

Love to Connect

You will be part of a global community based on openness, inclusion, and genuine collaboration. Through teams, countries, and functions, you will find people who listen, engage, and support, helping you to feel valued and to be yourself every day.

Love to Grow

Your development is truly important to us. We support your professional growth by providing you with tools and resources that help you develop your skills and keep you prepared for the future in a constantly changing environment.

Love to Give Back

Purpose is part of our way of working. You will have opportunities to make a difference through volunteering initiatives, sustainability, and community programs that reflect our values and our commitment to a positive impact.

Love to Succeed

At Ricoh, success is built as a team. You will work in a flexible environment, with resources that care for well-being and real recognition for work well done, through initiatives such as the Imagine. Change. Awards, where we celebrate people's achievements.

We are a company committed to equal opportunities

We believe that a diversity of perspectives makes us stronger. Therefore, our selection decisions are based on competencies, experience, and potential, and we work with a firm commitment to a fair and inclusive process. If you need any adaptation at any stage of the selection process, let us know: we will be happy to support you so that you can show your best version.

Ready to "Love what you do"? Apply now and help us shape what is to come.

• Customer orientation and the ability to offer close and effective service.
• Good communication, organizational skills, and teamwork.
• Knowledge of ITIL best practices and the ISO/IEC 20000-1 standard.
• Proactivity, a collaborative attitude, and an interest in continuous learning and sharing knowledge.