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Collections Manager (Retail)

Remote from Spain·Added yesterday (last checked 15 Oct)

Revolut

93 open roles

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Overview

Work mode: Remote from Spain
English: Required
Other languages: Portuguese
Experience: 5+ years

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Skills

Requirements

What we're looking for

5+ years of experience in debt collection and recoveries in retail banking, fintech, or DCA
Fluency in English and Portuguese
Experience creating and documenting collections processes
A solid understanding of debt portfolio management, debt sales, and debt restructuring
Knowledge of credit products, local debt collection laws, and relevant regulations
Great performance and relationship management skills with third-party service providers
A highly analytical mindset with excellent problem-solving skills
Curiosity and a drive to identify and implement improvements to automate wherever possible

The role

The Credit team at Revolut creates and scales lending features that power global growth. They manage the entire product lifecycle, from backend systems to customer-facing experiences. By combining market insight, risk expertise, and technical precision, they deliver safe, forward-thinking solutions tailored to each region.

We're looking for a Collections Manager to build out our in-country processes and procedures. You'll also oversee continuous high performance of the team as we launch and scale features and services.

Up to shape what's next in finance? Let's get in touch.

What you'll do

Leading the development of compliant and effective debt collections processes
Ensuring the collections process is efficient and compliant with applicable laws and regulations
Owning and managing the end-to-end debt collections process for retail credit portfolios
Optimising in-house and outsourced collection capability with best-in-class contact and cure rates, using the latest technology and analytics
Documenting policies and procedures for debt collection and recoveries
Developing, managing, and refining collection strategies to optimise recoveries
Continuously improving collection processes, metrics, and tools
Effectively selecting and overseeing debt collection agencies (DCAs) to ensure SLA adherence

About Revolut

Revolut is a global financial technology company that offers a digital banking alternative, providing a range of services from everyday spending and currency exchange to crypto and stock trading. Founded in 2015, the company has grown rapidly to serve over 50 million customers worldwide, positioning itself as a leading neobank and financial super-app. Its scale spans multiple markets across Europe, the Americas, and beyond, with a workforce of several thousand employees globally.

Revolut has established a significant presence in Spain, with offices in Madrid and Barcelona, hiring across engineering, product, sales, and compliance functions. The company is known for its fast-paced, high-autonomy culture and is actively recruiting international talent, making it a relevant employer for professionals looking to relocate to Spain. Roles in Spain span areas like financial crime compliance, product management, and sales, offering international hires the chance to work in a truly global, English-speaking environment.

Industry: Fintech
Founded: 2015
Employees: 5,000–10,000
Headquarters: London, UK
In Spain: Madrid
Website: revolut.com

Good to know if you are moving

Revolut is a remote-first company, offering flexibility to work from anywhere, which is attractive for international hires.
The company has a strong international workforce, with English as the working language, making it accessible for non-Spanish speakers.
Revolut offers a comprehensive relocation package and visa sponsorship for eligible roles.
The Spanish office is a key hub for financial crime compliance and product roles, offering specialized career paths.
The company's high-growth environment provides rapid career progression and stock options for employees.

In their own words

About the company & team

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products - including spending, saving, investing, exchanging, travelling, and more - help our 80+ million customers get more from their money every day.

As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

Additional information

Building a global financial super app isn't enough. Our Revoluters are a priority, and that's why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We're doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That's why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.

• Only apply through official Revolut channels. We don't use any third-party services or platforms for our recruitment.

• Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.

We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it's a scam. Report it immediately.

All open roles at Revolut