Hostess / Host of Gastronomic Spaces

• A dynamic, multicultural, and constantly growing work environment.

• Opportunities for development and continuous training.

• Exclusive benefits for RIU Hotels & Resorts employees.

• Participation in a team passionate about delivering excellence.

• Exclusive discounts at our hotels after one year of seniority.

• Attractive conditions

  • Full-time (8 continuous hours with a 30-minute break).

  • 30 vacation days per year and 20 annual rest days.

  • Meals: varied menu during your shift.

  • Transport allowance included.

  • Flexible compensation to suit your needs.

If you are looking to develop in a dynamic environment, with a close and family-like treatment, and be part of a global company that values your potential, this is your opportunity. Apply now and grow with us!

Our Commitment
At RIU Hotels & Resorts, we value diversity, equity, and inclusion as fundamental pillars of our success. We welcome all applications, regardless of gender, ethnic origin, religion, disability, age, sexual orientation, or gender identity. We believe that a diverse team enriches our culture and enhances excellence in service.

Additionally, we are firmly committed to sustainability and social responsibility. Through our Proudly Committed strategy, we place sustainability at the center of all our decisions. This program reflects our dedication to minimizing environmental impact, promoting responsible practices, and positively contributing to the communities where we operate.

By joining RIU, you will be part of a company that not only seeks excellence in service, but also a positive impact on the world.

Job Title
Hostess / Host of Gastronomic Spaces

About the Position
We are looking to incorporate a Hostess / Host of Gastronomic Spaces to join our team in Madrid. This role will be key to ensuring that our quality and service standards continue to make a difference in our guests' experience. If you are a proactive person, customer-oriented, and motivated by challenges, we want to meet you.

• Reservation Control and Management: Efficiently administer and optimize the reservation book for the hotel's different gastronomic spaces and events using digital tools and PMS systems, ensuring maximum occupancy and service foresight.

• Access and Capacity Control: Supervise entry points to sales outlets in an organized manner (such as access flow to the Rooftop Bar 360º), manage waiting times courteously, and ensure compliance with the establishment's safety and capacity regulations.

• Guest Welcome and Orientation: Receive hotel guests and external customers with warm, elegant, and professional attention, acting as a brand ambassador for RIU and providing clear guidance on our gastronomic and service offerings.

• Guest Seating Assistance: Coordinate the assignment of available seats in the dining room or terrace and accompany diners to their respective tables in a courteous manner, ensuring optimal handover and information flow to the waitstaff team.

• Billing and Ticket Payment Management: Actively collaborate in operational cashier tasks under supervision, processing ticket or bill payments from customers, issuing invoices, and performing basic control of shift cash register closures.

• Complaint and Claim Management: Address any initial doubts, dissatisfaction, or claims from users with empathy, assertiveness, and speed, resolving basic access issues or channeling complex requests efficiently to the dining room management.

If you share our commitment to excellence in service and want to be part of a global company that is constantly growing, this opportunity is for you!