Technical Assistance Engineer/Architect
You will act as a technical link between the company and its dealership network in the Madrid area. The role involves site visits, technical guidance, and managing service excellence.
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This job advert was originally written in Spanish.
Solid experience (8-12+ years) in Supplier Quality or Manufacturing in global, multi-plant organizations.
Proven expertise in audits, root cause analysis, KPI management, and supplier development.
Experience with OEM/ODM environments is highly valued.
Cross-functional leadership, influence, and intercultural communication skills.
Structured, analytical profile with a results and continuous improvement orientation.
Fluent English. Availability to travel internationally up to 25%.
🌍 Corporate Supplier Quality Manager - Global Scope | Hybrid Work Model
📌 About the position
We are looking for a Corporate Supplier Quality Manager to design and lead the global supplier quality strategy at Roca Group. You will play a key role in ensuring that our supplier network meets and exceeds the highest standards, driving operational excellence and innovation on an international level.
If you are motivated by the challenge of strengthening supplier quality for a leading global brand and making a tangible impact on results, we want to meet you! 🚀
🔎 Main Responsibilities
🗺️ Design and implement a standardized Supplier Quality Management (SQM) process across all regions and business units.
🤝 Collaborate with Procurement to incorporate quality requirements into supplier selection and contracts, aligning commercial agreements with quality expectations.
🧪 Lead global audits and supplier qualification, ensuring risk-based methodologies and best practices.
📈 Develop maturity models and improvement programs for strategic and developing suppliers.
🚨 Manage the supplier claims and escalation process, ensuring root cause analysis and sustainable resolution.
🏭 Oversee the quality of OEM/ODM suppliers, integrating external manufacturing within Roca's quality framework.
📊 Define and manage supplier KPIs and dashboards (defects, audits, Cost of Poor Quality, deliveries).
🛡️ Lead supplier-related risk management, ensuring compliance with Roca and international standards (ISO 9001, IATF 16949).
🌱 Drive the development of supplier quality capabilities globally, promoting training and alignment across regions and plants.
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Roca Group is a Spanish multinational company headquartered in Barcelona, Spain, dedicated to the design, production, and marketing of bathroom and sanitaryware products. Founded in 1917, the company has grown into a global leader in the ceramics and bathroom fixtures industry, operating in over 170 countries with a workforce of more than 24,000 employees. The group's business spans the entire value chain, from raw materials and industrial processes to the final consumer products, with a strong focus on sustainability and innovation.
In Spain, Roca Group has its global headquarters in Barcelona and maintains a significant operational presence in Madrid, where many of its corporate and commercial roles are based. The company is a major employer of international professionals, offering roles in engineering, finance, IT, and quality management. For international hires, the group provides an opportunity to work in a multicultural environment within a leading European industrial company, with Spanish language skills being a valuable asset for integration into the local work culture.
Roca Corporación Empresarial is a world leader in the bathroom space sector, with a presence in 170 markets and a benchmark in design, technology, and sustainable development. Our commitment to international expansion has made us one of Spain's leading multinationals. Today, we have 78 production centers across four continents, directly employing more than 20,000 people.
🤝 Internal and External Relations
You will work closely with the Corporate Quality Director, Procurement teams, regional and plant managers, as well as strategic suppliers around the world.
The selection process is governed by equal opportunity principles, without discrimination based on ethnic origin, nationality, gender, marital status, religion, opinion, sexual preference, or any type of physical, personal, or social condition.
The selection of the candidate will be based on merit and capabilities, taking into account the competencies and aptitudes required for the requested profile.
Roca Group · Barcelona
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