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Technical Assistance Engineer/Architect

On-site in Madrid·Added 15 days ago

Roca Group

22 open roles

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Overview

Requirements

Have the right to work in Spain
Roca Group doesn't mention sponsorship in the ad.
Work on-site in Madrid
No relocation package mentioned.
Driving licence
EU licences are valid in Spain; most others only for six months after you become resident.
University degree
“Degree in Technical Architecture, Building Engineering, Industrial Engineering or a similar technical discipline.” — per the ad.

Requirements

What we're looking for

Degree in Technical Architecture, Building Engineering, Industrial Engineering or a similar technical discipline.

Senior Site Managers with strong commercial capabilities will also be considered.

Solid experience within construction, technical solutions, building materials or installation-related sectors.

Experience in after-sales service, technical support or installation services.

Strong field-based mindset with extensive exposure to sites, projects and customer-facing environments.

High level of autonomy, initiative and results orientation.

Outstanding communication, influencing and negotiation skills.

Ability to build technical credibility with installers and technicians while effectively engaging with senior business stakeholders.

Valid driving licence and willingness to travel frequently.

Nice to have

Knowledge of the Madrid market and surrounding areas will be highly valued.

The role

🚗 Technical Assistance Engineer/Architect | Madrid Area | High Mobility Role

📍 About the Role

We are looking for a Technical Delegate to become the key link between the company, our dealership network and the market across the Madrid area. This position plays a critical role in ensuring service excellence, driving business growth and identifying opportunities through a highly proactive field-based approach.

This is an excellent opportunity for a hands-on professional who enjoys being close to customers, visiting sites and installations, solving technical challenges and building strong relationships with senior stakeholders.

We are looking for a true "all-rounder" with solid technical expertise, commercial awareness, autonomy and strong problem-solving capabilities.

🚀 If you are looking for a highly visible, customer-facing role where you can combine technical expertise with business impact, we would love to hear from you.

What you'll do

🔎 Key Responsibilities

🏢 Manage the dealership network in the assigned territory, ensuring outstanding service levels.

🔧 Monitor and follow up on service tickets related to repairs, installations, product demonstrations and spare parts.

✅ Approve or reject warranty claims, finished product orders and technical service quotations.

🚗 Conduct frequent visits to dealerships, end-user locations, construction sites, hotels and installations, providing technical guidance and execution support.

🤝 Deliver technical and commercial advice on products and solutions.

📞 Manage and resolve customer complaints and service escalations.

📊 Monitor and analyse dealership KPIs on a weekly basis.

📝 Actively report findings and improvement opportunities to Quality and Competence Center teams.

🔄 Collaborate with Customer Service, Logistics, IT and other departments to ensure an excellent customer experience.

🎓 Train newly incorporated dealership employees on procedures, systems and technical aspects.

👥 Build strong relationships with dealership managers, business owners and technical leaders.

📈 Analyse market trends, services, competitors and pricing dynamics within the territory.

🔎 Identify, onboard and manage dealership partners to maintain the highest service standards.

Hiring process

2 steps2 interviews

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Contacto
With HR team
If your profile matches the position, the HR team gets in touch.
Entrevistas
The relevant interviews take place; the selected person is then welcomed to Roca Group.

Selection is merit-based, with structured evaluation and objective procedures.

About Roca Group

Roca Group is a Spanish multinational company headquartered in Barcelona, Spain, dedicated to the design, production, and marketing of bathroom and sanitaryware products. Founded in 1917, the company has grown into a global leader in the ceramics and bathroom fixtures industry, operating in over 170 countries with a workforce of more than 24,000 employees. The group's business spans the entire value chain, from raw materials and industrial processes to the final consumer products, with a strong focus on sustainability and innovation.

In Spain, Roca Group has its global headquarters in Barcelona and maintains a significant operational presence in Madrid, where many of its corporate and commercial roles are based. The company is a major employer of international professionals, offering roles in engineering, finance, IT, and quality management. For international hires, the group provides an opportunity to work in a multicultural environment within a leading European industrial company, with Spanish language skills being a valuable asset for integration into the local work culture.

Industry: Ceramics
Founded: 1917
Employees: 10,000–50,000
Headquarters: Barcelona, Spain
In Spain: Barcelona, Madrid
Website: roca.es

Good to know if you are moving

Roca Group is a Spanish-founded multinational, offering international professionals the chance to work in a global company while being based in Barcelona, a major European hub.
The company operates in over 100 countries, providing opportunities for international mobility and cross-cultural collaboration.
Many corporate roles are based in Madrid and Barcelona, where English is commonly used in the workplace, easing the transition for non-Spanish speakers.
The group has a strong commitment to sustainability and innovation, which can be appealing for professionals seeking purpose-driven work.
Roca offers roles across a wide range of functions (engineering, finance, quality, commercial), allowing international hires to find a niche that matches their expertise.

In their own words

About the company & team

Roca Corporación Empresarial is a world leader in the bathroom space sector with a presence in 170 markets and is a benchmark for design, technology and sustainable development. Our commitment to international expansion has made us one of the biggest Spanish multinationals. Today we have 78 production centers on four continents that directly employ more than 20.000 people.

🤝 Internal & External Relationships

You will work closely with Sales, Quality, IT, Legal, Customer Service and Logistics teams.

Externally, you will interact with distributors, dealerships, installers, construction professionals, maintenance managers, business owners and end users.

Additional information

The recruitment process is governed by equal opportunity, without descrimination based on ethnic origin, nationality, gender, marital status, religion, opinion, sexual preference or any kind of physical, personal or social condition.

The selection of the candidate will be based on their merits and skills, taking into account the competencies and aptitudes required for the requested profile.

All open roles at Roca Group