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Still open when we checked on 1 Oct
22 open roles
Have the right to work in Spain
Roca Group doesn't mention sponsorship in the ad.
Work on-site in Madrid
No relocation package mentioned.
Have 3+ years of experience
Mid-level role.
Driving licence
EU licences are valid in Spain; most others only for six months after you become resident.
University degree
“Grado en Arquitectura Técnica, Ingeniería de la Edificación, Ingeniería Industrial o formación técnica equivalente.” — per the ad.
This job was automatically translated to English.
🎓 What we are looking for
Degree in Technical Architecture, Building Engineering, Industrial Engineering, or equivalent technical education.
Consolidated experience in sectors related to construction, materials, installations, or technical solutions.
Experience in after-sales service, technical support, or facility management.
A profile accustomed to working on-site, visiting construction sites, and interacting with multiple stakeholders.
High autonomy, initiative, and the ability to manage priorities independently.
Excellent communication, negotiation, and influencing skills.
Ability to build technical credibility with installers and technicians, as well as effective communication with managers and business leaders.
Valid driver's license and availability for frequent travel.
We will also consider Senior Site Supervisor profiles with solid technical experience and a commercial mindset.
Knowledge of the Madrid market and its surrounding area will be highly valued.
🚗 Technical Delegate Madrid Area | High Mobility
📍 About the position
We are looking for a Technical Delegate for the Madrid area to act as the main link between the company, the dealer network, and the market. This is a key position to ensure service excellence, drive business growth, and identify improvement opportunities through intensive field activity.
If you enjoy being close to the customer, visiting facilities and construction sites, solving technical challenges, and collaborating with high-level professionals, this could be a great opportunity for you.
We are looking for a true "all-rounder": a technical, autonomous profile with commercial vision, influencing skills, and a strong focus on problem-solving and results.
🚀 If you are motivated by a dynamic position with high visibility, direct customer contact, and the chance to make a real impact on the business, we would love to meet you.
🔎 Main responsibilities
🏢 Manage the dealer network in the assigned area comprehensively, ensuring the highest service standards.
🔧 Follow up on service tickets related to repairs, installations, functional demonstrations, and spare parts sales.
✅ Approve or reject requests related to warranties, finished product orders, and budgets for technical interventions.
🚗 Make frequent visits to dealerships, end-user homes, construction sites, hotels, and facilities to provide technical support and ensure proper project execution.
🤝 Provide technical and commercial advice on products and solutions.
📞 Manage and resolve customer incidents and complaints within your geographic area.
📊 Analyze service and dealer performance KPIs on a weekly basis.
📝 Report relevant information to the Quality and Competence Center departments to drive continuous improvement.
🔄 Coordinate with Customer Service, Logistics, IT, and other departments to ensure an excellent customer experience.
🎓 Train new dealer hires in both administrative and technical/operational aspects.
👥 Maintain ongoing communication with managers, technical supervisors, and dealer principals.
📈 Analyze the market and identify opportunities related to competition, trends, pricing, and service models.
🔎 Identify, qualify, and develop new dealers, while ensuring the quality of the existing network.
Roca Group is a Spanish multinational company headquartered in Barcelona, Spain, dedicated to the design, production, and marketing of bathroom and sanitaryware products. Founded in 1917, the company has grown into a global leader in the ceramics and bathroom fixtures industry, operating in over 170 countries with a workforce of more than 24,000 employees. The group's business spans the entire value chain, from raw materials and industrial processes to the final consumer products, with a strong focus on sustainability and innovation.
In Spain, Roca Group has its global headquarters in Barcelona and maintains a significant operational presence in Madrid, where many of its corporate and commercial roles are based. The company is a major employer of international professionals, offering roles in engineering, finance, IT, and quality management. For international hires, the group provides an opportunity to work in a multicultural environment within a leading European industrial company, with Spanish language skills being a valuable asset for integration into the local work culture.
Roca Corporación Empresarial is a leader in the bathroom space sector, with a presence in 170 markets and a benchmark in design, technology, and sustainable development. Our commitment to international expansion has made us one of the leading Spanish multinationals. Today, we have 79 production centers across four continents, directly employing more than 20,000 people.
🤝 Internal and External Relations
You will work closely with the Sales, Quality, IT, Legal, Customer Service, and Logistics teams.
You will also maintain ongoing relationships with distributors, dealers, installers, site technicians, maintenance managers, facility managers, and end users.
The selection process is governed by equal opportunity principles, without discrimination based on ethnic origin, nationality, gender, marital status, religion, opinion, sexual preference, or any type of physical, personal, or social condition.
The selection of the candidate will be based on merit and capabilities, taking into account the competencies and aptitudes required for the requested profile.
Roca Group · Madrid
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