Technical Support Engineer Intern

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let's build a healthier future, together.

Roche is an Equal Opportunity Employer.

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

Global project management related to installation, support, and maintenance , MySQL and Oracle)

Responsibilities:

• Management of installations and updates.
• Training for the end customer.
• Customer support for incidents, inquiries, new projects, etc
• Document management of projects and installations
• Management of instrument connections.
• Support for the sales network

Required profile:

• Technical engineering or higher degree in Computer Systems or Telecommunications
• Intermediate English level
• Minimum technical knowledge of databases
• Knowledge of Windows and Linux systems
• Communicative person
• Availability to travel

Desired Profile:

• Technical knowledge of databases (SQL, MySQL and Oracle)
• HL
• Knowledge of ticketing tools

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let's build a healthier future, together.

Roche is an Equal Opportunity Employer.

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

Gestión global de proyectos relacionados con la instalación, soporte y mantenimiento del software de gestión integral del Tratamiento Anticoagulante Oral (y otros productos POC). El dispositivo informático facilita la gestión integral descentralizada de los pacientes en tratamiento anticoagulante oral, gracias a una aplicación web ágil y flexible (y otros productos POC como CGM y NaPOC Operations. Asimismo facilita la integración de la información con otros sistemas del Área Sanitaria gracias al uso de estándares de comunicación.

Responsabilidades:

• Gestión de instalaciones y actualizaciones.
• Formación al cliente final.
• Apoyo al cliente en incidencias, dudas, nuevos proyectos, etc.
• Gestión Documental de los proyectos e instalaciones
• Gestión de las conexiones de instrumentos.
• Soporte a la red de ventas

Perfil requerido:

• Ingeniería Técnica o superior de Informática de Sistemas o Telecomunicaciones
• Inglés Nivel Medio
• Conocimientos mínimo técnicos de BBDD
• Conocimientos de sistemas Windows y Linux
• Persona comunicativa
• Disponibilidad para viajar (esporádicamente)

Perfil Deseado:

• Conocimientos técnicos de BBDD (SQL, MysQL y Oracle)
• Conocimientos mensajería HL7 y Motor integración Mirth
• Conocimientos de herramientas de ticketing