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Customer Service Legal Associate

Hybrid in Madrid·Added 5 days ago

Ryanair

76 open roles

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Overview

Job details

Hybrid
Office and home days — the ad has the split.

Requirements

Have the right to work in Spain
Ryanair doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
French
The ad asks for French, or counts it in your favour.
Be near Madrid for hybrid days
No relocation package mentioned.
University degree
“Degree in Law” — per the ad.

Pay & benefits

What you'll get

A competitive but flexible technical career plan
Travel discounts (of course!).
Discounts on Medical Insurance plans.

Requirements

What we're looking for

Experience handling EU261-related matters would be an advantage
Understanding of consumer protection legislation, particularly at European level
A pro-active, can-do attitude and ability to work independently with limited supervision
Ability to learn quickly, show initiative and cope with a large and varied caseload, whilst complying with tight legal deadlines
A creative and proactive approach to problem-solving
Proven ability to foster constructive and collaborative relationships with colleagues and internal/external stakeholders
Exceptional organisation, planning, record-keeping and communication skills
Outstanding drafting and legal writing skills, attention to detail
Full professional proficiency in French and English (written and spoken). Additional European languages would be highly-regarded
Willingness to travel
Ad hoc duties will be required to support the team, in an incredibly fast-paced and dynamic environment.
We promote innovation, all our teams are Agile and several PoCs of new technologies or innovative ideas are launched every week.

Education & certifications

Degree in Law

The role

Ryanair are currently recruiting for a Legal Associate to join Europe's Largest Airline Group!

The purpose of this position is to support Ryanair's Customer Service Legal team and the broader company in protecting Ryanair's interests whilst complying with our obligations under EU Regulation 261/2004. The successful candidate will be hard-working, energetic, self-motivated with a natural ability for problem solving.

What you'll do

Ryanair's significant growth and the increase of EU261 awareness has led to higher case volume and more support and advice being sought from our Customer Service Legal team.

The successful candidate will have a strong background in commercial litigation, air passenger rights, consumer law, with an interest in aviation. They will be required to effectively manage the processing of high-volume litigation brought as a result of disruptions in all jurisdictions where Ryanair operates. They will work closely with the CS Lawyers, Legal Associate Managers, and CS Legal Supervisors in the development of strategies designed to improve success rates of our in-house CS Legal team.

The successful candidate will maintain up-to-date knowledge of passenger rights and relevant EU/national legislation.

How you'll work

We believe in an hybrid working model, you can work up to two days per week remote, but you are also going to enjoy the excellent work environment at our modern offices in the heart of Madrid.

About Ryanair

Ryanair is Europe's largest low-cost airline, operating over 600 aircraft across more than 230 destinations in 40+ countries. The company is known for its ultra-low-cost business model, point-to-point route network, and aggressive expansion strategy, carrying over 180 million passengers annually.

In Spain, Ryanair has a major operational hub at Madrid's Adolfo Suárez Madrid-Barajas Airport and a significant base at Barcelona-El Prat, with additional bases in Alicante, Ibiza, Málaga, Mallorca, Murcia, Sevilla, Valencia, Zaragoza, and the Canary Islands. The company is one of the largest private employers in Spanish aviation, and its Spanish operations are a key part of its European network, offering roles in engineering, maintenance, and airport operations. For international hires, Ryanair provides a structured environment with clear career paths, and its Spanish bases are attractive for those seeking to work in a fast-paced, high-volume aviation environment.

Industry: Airlines
Founded: 1984
Employees: 27,000
Headquarters: Dublin, Ireland
In Spain: Madrid, Barcelona, Palma de Mallorca and 11 more
Website: ryanair.com

Good to know if you are moving

Ryanair's Spanish bases are concentrated at major airports (Madrid, Barcelona, Palma, Málaga, Sevilla, Valencia, Zaragoza, and the Canary Islands), so relocation often means living in or near a major Spanish city.
The company operates a large engineering and maintenance operation (JCAM) in Madrid and Barcelona, hiring licensed aircraft mechanics (EASA B1/B2) and avionics technicians — a good fit for professionals with aviation engineering backgrounds.
Ryanair is a highly structured, process-driven company; roles such as 'Airworthiness Review Staff (ARC Signatory) Engineer' and 'Maintenance Programme Engineer' are regulated by EASA, which is attractive for professionals who value clear procedures and compliance.
The company offers a range of roles in Spain, from customer-facing positions (passenger agents, team leaders) to technical roles (IT support, SAP consultants, sheet metal workers), which means there are opportunities for both Spanish-speaking professionals and those with technical skills.
Ryanair's Spanish operations are part of a global network, so international hires can expect a multicultural environment and the possibility of internal mobility across the group's European bases.

All open roles at Ryanair