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Customer Service Engineer

On-site in Granada·Full-time·Added 21 days ago

Safran Electronics & Defense Spain

14 open roles

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Overview

Job details

Permanent contract
Full-time hours.

Requirements

Have the right to work in Spain
Safran Electronics & Defense Spain doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
Work on-site in Granada
No relocation package mentioned.
Have 2+ years of experience
Junior-level role.
University degree
“Finished Degree in Computer Engineering, Electronic Engineering, telecommunications Engineering or related TIC Engineering background including Technical Degrees (FP)” — per the ad.

Pay & benefits

What you'll get

Be part of a leading and expanding company.
Health insurance.
Flexible work schedule.
International and dynamic environment in Granada, Spain with some travels and colaborations with other teams in the company at France and United States.
High possibilities to grow inside the company.
Professional Career Plan.

Requirements

What we're looking for

-Finished Degree in Computer Engineering, Electronic Engineering, telecommunications Engineering or related TIC Engineering background including Technical Degrees (FP)

- Knowledge in developing and debugging device drivers, bootloaders, and board support packages (BSP)

- Knowledge of Local Area Network (LAN) and Wide Area Network (WAN)

- Linux user and programmer: low level drivers, scripts, peripheral configurations, libraries.

- Experience on diagnosing hardware and software failures, communicate the remediation plans to users, and provide status updates

- Excellent problem-solving and communication skills, Ability to provide step-by-step technical help, both written and verbal

- Team player, ready to learn and proactive.

- User-level Spanish and English languages is a requirement.

- At least 2 years of experience working on Support Service

- User-level Spanish and English languages is a requirement.

Nice to have

- Knowledge of FPGAs, ARMs, SoCs technologies.

- Knowledge in Timing system technologies: NTP, PTP, White Rabbit, MRF,...

- Knowledge in SCRUM, JIRA or agile methodologies

The role

We're looking for a Customer Service Engineer to join our Customer Service Team in Granada, Spain.

What you'll do

- Work with a friendly and positive team to solve issues with our devices based in mentioned technology

- Working with Operative Systems based on Linux and Windows

- Working on White Rabbit and PTP protocol (packets transmision, fibers, SFP, telematics, etc)

- Working on international projects with scientific and industrial installations and projects all around the world.

- Designs topologies and setups for customers to replicate their issues in our laboratory with our devices.

- Doing administrative tasks with powerful tools such as SFDC to manage tickets, escalation, etc.

- Communication capabilities to be able to explain the issue to a non technical customer.

- Answer customer's questions by phone and email related to our devices, accurately troubleshoot issues, open support tickets and appropriately escalate and assign tickets to internal resources as necessary.

description

Our Technology:

We're the world leader in Resilient Positioning, Navigation and Timing (R-PNT) solutions that improve the reliability, performance and safety of critical applications, and high-risk operations, even in GPS/GNSS denied environments.

We provide virtually fail-safe GNSS and PNT solutions for military and commercial applications worldwide.

We provide ultra-precise synchronization devices (sub-ns) and frequency distribution for applications that require high degree of reliability and precision by enabling different technological solutions based on the White-Rabbit PTP.

What you'll be doing:

What you Bring to Safran:

Desirable skills. The company will positively consider knowledge and experience working with:

The keys of our offer:

Hiring process

Pre-selection by the recruiter and hiring manager, interviews with the recruiter and operational managers, then contract terms 1 interview

Applications take 3 to 5 weeks to process, depending on the number of applicants.
Unsuccessful applications are kept in a candidate pool for other openings.

About Safran Electronics & Defense Spain

Safran Electronics & Defense is a global leader in high-technology solutions for the aerospace, defense, and security markets, specializing in avionics, navigation systems, and optronics. As part of the Safran group, a multinational aerospace and defense corporation, the company designs and manufactures critical equipment including inertial navigation systems, flight control computers, and timing solutions. With a workforce of thousands across multiple countries, Safran Electronics & Defense operates at the forefront of the defense electronics industry, delivering sophisticated products for both civil and military applications.

In Spain, Safran Electronics & Defense has a significant presence, particularly in Granada, which serves as a key hub for its R&D and engineering activities. The Spanish subsidiary focuses heavily on embedded software, FPGA design, and GNSS (Global Navigation Satellite System) technologies, making it a highly relevant destination for international engineers and software developers. The work culture emphasizes technical excellence, innovation, and cross-border collaboration, offering international professionals the opportunity to work on cutting-edge defense and aerospace projects in a dynamic, engineering-driven environment.

Industry: Defense Electronics and Timing
Founded: 2005
Employees: 5,000–10,000
Headquarters: Boulogne-Billancourt, France
In Spain: Granada
Website: safran-navigation-timing.com

Good to know if you are moving

The Spanish subsidiary is a major R&D hub, with a strong focus on embedded software, FPGA design, and GNSS technologies, offering international engineers the chance to work on advanced defense and aerospace projects.
Granada is a smaller, more affordable city than Madrid or Barcelona, with a growing tech ecosystem and a high quality of life, making it an attractive destination for international professionals.
The company offers opportunities for career growth within a global group (Safran), which can be appealing for those looking to develop a long-term international career.
English is commonly used in the workplace, especially in technical documentation and meetings, which facilitates the integration of international staff.
The company is involved in strategic European defense programs, offering engineers the opportunity to work on projects with high added value and technological complexity.

In their own words

Additional information

Safran is an equal opportunity employer who does not discriminate based on race, color, citizenship, religion, gender, sexual orientation, national origin, age, disability, veteran's status or any protected category. We encourage veterans and people with disabilities to apply.

All open roles at Safran Electronics & Defense Spain