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IT Operations Governance Manager

Hybrid in Madrid, RIBERA DEL LOIRA·Added 4 months ago (last checked 19 Oct)

Sanitas

61 open roles

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Overview

Work mode: Hybrid, Madrid, RIBERA DEL LOIRA
Hours: Jornada intensiva in summer
English: Required
Experience: 10+ years
Education: University degree
Benefits: Private health insurance, life insurance, meal vouchers

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Skills

This job advert was originally written in Spanish.

Pay & benefits

What you'll get

👉 Hybrid remote work model.

👉 Social benefits: Health insurance, life insurance, death coverage insurance, and meal card.

👉 Flexible working hours, free shuttle bus service, free office parking, reduced summer working hours, and much more.

The role

What you'll do

Your mission will be to lead the IT operations governance model at Sanitas, ensuring controlled, resilient execution aligned with the business, as well as managing Communications, IT Contact Center, vulnerabilities, technological obsolescence, and cross-functional infrastructure and platform migration projects. Additionally:

💙 You will lead the IT operations governance model, ensuring controlled operations aligned with the business alongside SRE, Security, and Development teams.

💙 You will drive operational resilience, vulnerability management, and technological obsolescence, ensuring business continuity and platform renewal.

💙 You will define and oversee SLAs/SLOs, operational risks, and compliance, as well as managing vendors and contracts for communications, contact center, and security.

💙 You will be responsible for Communications and IT Contact Center, also leading budget, people management, and cross-functional infrastructure projects.

What do you need?

🎓 Education: Degree in Engineering (Telecommunications, Computer Science, or similar).

🌱 Experience: At least 10 years in IT Operations, with experience in team management (including performance evaluation and professional development), vendor negotiation, and budget control.

🌍 Languages: English level C1 or above.

👉 Other skills: ITIL, COBIT, ISO 27001/22301, AWS and Azure, corporate networks, Genesys Cloud, SRE/DevOps models, observability, vulnerability management, automation, PMO, Agile, AOP, and forecasting.

Innovation, committed to you and customer care

At Sanitas we welcome you with open arms. You will be part of an innovative team, committed to employees and focused on caring for and helping customers. We offer a dynamic environment with development and growth opportunities where people are our greatest value.

WeAreTopEmployers

We are #TopEmployers2026 in Spain! 🏆 This Top Employers Spain certification recognizes our commitment to employee well-being, as well as the policies and procedures in place to care for every person who is part of Sanitas. And most importantly, it drives us to keep improving!

About Sanitas

Sanitas is a leading healthcare company in Spain, offering private health insurance, hospitals, dental clinics, and senior care services. It is part of the Bupa Group, a global healthcare organization headquartered in London, UK. With a network of medical centers, dental clinics, and care homes across Spain, Sanitas serves millions of customers and is a major player in the Spanish healthcare market.

Sanitas has a strong presence throughout Spain, with offices and facilities in Madrid, Barcelona, and many other cities. The company is known for its focus on innovation and digital health, and it actively hires healthcare professionals, including nurses, physiotherapists, and dental staff, as well as corporate roles in IT, finance, and strategy. For international professionals, Sanitas offers opportunities to work in a dynamic healthcare environment in Spain, with roles that may require Spanish language skills, especially in patient-facing positions.

Industry: Healthcare
Founded: 1954
Employees: 5,000–10,000
Headquarters: London, UK
In Spain: Madrid, Barcelona, Bilbao and 24 more
Website: sanitas.es

Good to know if you are moving

Sanitas is part of Bupa, a global healthcare group, which may offer international career opportunities.
The company has a large network of medical centers and dental clinics across Spain, providing diverse job locations.
Clinical roles typically require Spanish language proficiency, but corporate roles may be more accessible for internationals.
Sanitas is known for its investment in digital health and innovation, offering roles in IT and data.
The company provides training and development programs for healthcare professionals.

All open roles at Sanitas