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Home Assistance Agent - Temporary

On-site in MADRID & BARCELONA·Part-time·Added 2 days ago (last checked 7 Nov)

AXA Spain

68 open roles

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Our summary

Hours: Monday to Friday
Work mode: On-site, MADRID & BARCELONA
Contract: Fixed-term, part-time hours
Experience: 2+ years
Education: Upper secondary (Bachillerato)
Benefits: Life insurance

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

- High School Diploma / Vocational Training (FPII) or two years of experience in an equivalent position.
- Initial training in Home assistance processing.
- Fluency both oral and written, and the ability to transcribe information during calls.
- Customer orientation.
- Flexibility and empathy.
- Organizational skills.
- Teamwork.
- Service spirit.
- Operational English will be valued

Pay & benefits

What you'll get

Salary: 12,820.5 + 900 variable euros.

The role

Join us as an Assistance Agent at AXA Partners!

Make a true difference every day in a dynamic role at a contact center where you will support customers in their most critical moments.
Want to apply? Great! The next step is for you to upload your CV; it doesn't have to be perfect. We do not use it to evaluate your suitability; what matters most is your potential. Before the interview, you will complete brief assessments to showcase your strengths. This helps ensure that the position is right for you. You will receive more details upon applying, and our Talent Attraction team is here to support you.

What you'll do

Receiving and making calls from customers and/or companies and/or providers, in accordance with established protocols, providing information about contracted services and recording data, guaranteeing the quality level established by the client.
Carrying out all administrative tasks necessary for file management (handling and/or redirecting complaints and claims, payments to customers and providers, etc.).
Location and dispatch of the appropriate assistance professional depending on the coverage to be applied (repair services, self-employed, loss adjusters…).
Management of urgent service calls according to established operations and instructions (follow-up, information, alarm programs…)
Management and analysis of technical loss adjustment reports, as well as specific documentation relating to a claim (Police Reports, Accident Reports, Lawsuits, Claims from opposing companies, Lawyers) and the interpretation thereof. Authorization and payment of loss adjustment fees.
Processing and control of the accounting close.
Additional functions that may arise due to the needs of the activity. Management of the incident mailbox, payments, invoices.

How you'll work

Contract: Temporary 3 months plus 3 months

Start date: 15/10/2026

Schedule: Monday to Friday - 1:15 PM to 7:00 PM

Please note that there will be 3 weeks of training, from 09:00 to 14:40

Location: Barcelona or Madrid

Hiring process

2 steps2 interviews8–12 weeks in all

Apply online
Talk with recruiter
With a recruiter
A first chat with your recruiter.
Interview
With hiring manager and key stakeholders
An interview with the hiring manager and other key stakeholders you will work with. Candidates typically meet two to four people for up to an hour each, depending on the role.

AXA aims to reply within 2 weeks of receiving an application; this may be a system-generated email.
Case studies, online tests or language tests can be required for some positions.
The stated 8-12 weeks run from application to start date, not to offer.

About AXA Spain

AXA is a multinational insurance group headquartered in Paris, France, operating in the fields of property, casualty, life, savings, and health insurance. With over 90 million customers worldwide and a strong presence in Europe, AXA is one of the largest insurance brands globally. In Spain, AXA operates as AXA Spain, offering a wide range of insurance products and services, and is a significant player in the Spanish insurance market.

AXA Spain has its main offices in Madrid and Barcelona, with a strong focus on digital transformation, data, and AI. The company is actively hiring for roles in technology, data science, cybersecurity, and business management, making it an attractive employer for international professionals. AXA offers a multicultural work environment, opportunities for career growth, and a commitment to innovation and sustainability.

Industry: Insurance
Founded: 1985
Employees: 50,000–100,000
Headquarters: Paris, France
In Spain: Madrid, Barcelona

Good to know if you are moving

AXA Spain offers roles in English and Spanish, with many technical positions open to international candidates.
The company has a strong focus on digital transformation, with many roles in AI, data, and cybersecurity.
AXA provides global mobility opportunities, allowing employees to work across different countries.
Spain offices are located in Madrid and Barcelona, both major hubs for international professionals.
AXA is committed to diversity and inclusion, with programs supporting international hires.

In their own words

About the company & team

We are AXA Partners: experts in the design and provision of assistance, life, credit, and specialized insurance solutions - together with and for our partners worldwide. What sets us apart? The experience and passion of our more than 8,500 employees, and a solid network of more than 55,000 professionals worldwide. Thanks to them and our innovative technology in the sector, we continue to evolve, adapt, and move forward, offering solutions and services that ensure we are always by people's side, in any circumstance. Our passion is helping others. We combine the best digital technology with our human quality to constantly seek new ways to offer efficient and reliable experiences when it truly matters.

Join a company that helps protect forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract).

All open roles at AXA Spain