Home Assistance Agent

Join us as an Assistance Agent at AXA Partners!

Make a real difference every day in a dynamic role at a contact center where you will support customers in their most critical moments.
Want to apply? Great! The next step is for you to upload your CV; it doesn't have to be perfect. We do not use it to evaluate your suitability; what matters most is your potential. Before the interview, you will complete brief assessments to showcase your strengths. This helps ensure the position is right for you. You will receive more details upon applying, and our Talent Attraction team is here to support you.

• Receiving and making calls from customers and/or companies and/or providers, in accordance with established protocols, providing information about contracted services and recording data, guaranteeing the quality level established by the client.
• Carrying out all administrative tasks necessary for file management (handling and/or redirecting complaints and claims, payments to customers and providers, etc.).
• Locating and sending the corresponding assistance professional according to the coverage to be applied (repair companies, freelancers, loss adjusters...).
• Management of urgent service calls according to operational procedures and marked instructions (follow-up, information, alarm programs...).
• Management and analysis of technical loss adjustment reports, as well as specific documentation relating to a claim (Police Reports, Accident Reports, Lawsuits, Claims from opposing companies, Lawyers) and the interpretation thereof. Authorization and payment of loss adjustment fees.
• Processing and control of the accounting close.
• Additional functions that may arise due to the needs of the activity. Management of the incident mailbox, payments, invoices.

Contract: Temporary 3 months plus 3 months

Start date: 15/10/2026

Schedule: Monday to Friday - 1:15 PM to 7:00 PM

Location: Barcelona or Madrid

Salary: 12,820.5 + 900 variable euros.

We are AXA Partners: experts in designing and providing assistance and insurance solutions for credit and specialized lines - together with and for our partners worldwide. What sets us apart? The experience and passion of our more than 8,500 employees, and a solid network of over 55,000 professionals around the globe. Thanks to them and our innovative technology in the sector, we continue to evolve, adapt, and advance, offering solutions and services that ensure we are always by people's side, in every circumstance. Our passion is helping others. We combine the best digital technology with our human quality to constantly seek new ways to deliver efficient and reliable experiences when it truly matters.

Join a company that helps protect forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract).