What they offer
Fixed-term contract
Full-time hours.
What they ask for
Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work on-site in MADRID & BARCELONA
No relocation package mentioned.
You'll most likely need Spanish to apply.This job was automatically translated to English,.
The role
Join us as an Assistance Agent at AXA Partners!
What you'll do
- Receiving and making calls from customers and/or companies and/or providers, in accordance with established protocols, providing information about contracted services and recording data, guaranteeing the quality level established by the client.
- Carrying out all administrative tasks necessary for file management (handling and/or redirecting complaints and claims, payments to customers and providers, etc.).
- Locating and sending the corresponding assistance professional according to the coverage to be applied (repair companies, freelancers, loss adjusters...).
- Management of urgent service calls according to operational procedures and marked instructions (follow-up, information, alarm programs...).
- Management and analysis of technical loss adjustment reports, as well as specific documentation relating to a claim (Police Reports, Accident Reports, Lawsuits, Claims from opposing companies, Lawyers) and the interpretation thereof. Authorization and payment of loss adjustment fees.
- Processing and control of the accounting close.
- Additional functions that may arise due to the needs of the activity. Management of the incident mailbox, payments, invoices.
How you'll work
Contract: Temporary 3 months plus 3 months
Start date: 15/10/2026
Schedule: Monday to Friday - 1:15 PM to 7:00 PM
Please note that there will be 3 weeks of training, from 09:00 to 14:40Location: Barcelona or Madrid
Requirements
What we're looking for
- High School Diploma / Vocational Training (FPII) or two years of experience in an equivalent position.
- Initial training in Home assistance processing.
- Fluency both oral and written, and the ability to transcribe information during calls.
- Customer orientation.
- Flexibility and empathy.
- Organizational skills.
- Teamwork.
- Service spirit.
- Operational English will be valued
Pay & benefits
What you'll get
Salary: 12,820.5 + 900 variable euros.
The role
¡Únete a nosotros como Agente de Asistencia en AXA Partners!
What you'll do
- Recepción y realización de las llamadas de los clientes y/o cías y/o proveedores, de acuerdo a los protocolos establecidos, informando sobre los servicios contratados y registro de datos, garantizando el nivel de calidad establecido por el cliente.
- Realización todas las tareas administrativas necesarias para la gestión de los expedientes (tratamiento y/o redireccionamiento de quejas y reclamaciones, pago a clientes y proveedores, etc).
- Localización y envío de profesional de asistencia que corresponda según la cobertura a aplicar (reparadoras, autónomos, peritos...).
- Gestión de llamadas de los servicios urgentes según operativa e instrucciones marcadas (seguimiento, información, programa de alarmas...)
- Gestión y análisis de informes periciales técnicos, así como documentación especifica relativa a un siniestro (Denuncia, Atestados, Demandas, Reclamaciones Compañías contrarias, Abogados) e interpretación de la misma. Autorización y pago de minutas periciales.
- Tratamiento y control del cierre contable.
- Funciones adicionales que puedan surgir por las necesidades de la actividad. Gestión del buzón de incidencias, pagos, facturas.
How you'll work
Contrato: Temporal 3 meses mas 3 meses
Fecha de inicio: 15/10/2026
Horario: Lunes a viernes - 13h15 a 19h
Por favor, tenga en cuenta que habrá una formación de 3 semanas, de 9h a 14h40Lugar: Barcelona o Madrid
Requirements
What we're looking for
- Bachillerato / FPII o experiencia de dos años en puesto equivalente.
- Formación Inicial en tramitación de asistencia Hogar.
- Fluidez tanto oral como escrita, y capacidad de transcripción de la información durante las llamadas.
- Orientación al cliente.
- Flexibilidad y empatía.
- Capacidad de organización.
- Trabajo en equipo.
- Espíritu de servicio.
- Se valorará inglés operativo
Pay & benefits
What you'll get
Salario: 12 820,5 + 900 variable euros.
How they hire
Apply online
Talk with recruiter
With a recruiter
An initial conversation with a recruiter.
Interview
With hiring manager and key stakeholders
Meet the hiring manager and the key stakeholders you would work with.
- AXA aims to respond within two weeks of receiving an application.
- AXA UK adds tasks or presentations for many roles, psychometric tests for some, and a background check before the start date.
Hiring process
Make a real difference every day in a dynamic role at a contact center where you will support customers in their most critical moments.
Want to apply? Great! The next step is for you to upload your CV; it doesn't have to be perfect. We do not use it to evaluate your suitability; what matters most is your potential. Before the interview, you will complete brief assessments to showcase your strengths. This helps ensure the position is right for you. You will receive more details upon applying, and our Talent Attraction team is here to support you.
Hiring process
Haz una verdadera diferencia cada día en un rol dinámico en un centro de contacto donde apoyarás a los clientes en sus momentos más críticos.
¿Quieres aplicar? ¡Genial! El siguiente paso es que subas tu CV; no tiene que ser perfecto. No lo utilizamos para evaluar tu idoneidad, lo que más importa es tu potencial. Antes de la entrevista, completarás breves evaluaciones para mostrar tus puntos fuertes. Esto ayuda a garantizar que el puesto sea adecuado para tí. Recibirás más detalles al aplicar, y nuestro equipo de Atracción de Talento está aquí para apoyarte.
About AXA
AXA is a multinational insurance and asset management group headquartered in Paris, France. It is one of the world's largest insurance companies, operating across property, casualty, life, savings, and health insurance, with a strong presence in Europe, Asia, and the Americas. The group employs over 140,000 people and serves millions of clients globally, positioning itself as a leader in insurance and risk management.
In Spain, AXA operates as AXA España, with its main offices in Madrid and Barcelona, and a significant workforce across the country. The company is known for its focus on digital transformation, data-driven decision-making, and innovation in insurance products. For international professionals, AXA Spain offers a multicultural environment, opportunities in areas like AI, cybersecurity, data science, and underwriting, and a strong commitment to employee development and flexible working arrangements.
- Industry
- Insurance
- Founded
- 1985
- Employees
- 100,000+
- Headquarters
- Paris, France
- In Spain
- Madrid, Barcelona
- Website
- axa.com
Good to know if you are moving
- AXA Spain has offices in Madrid and Barcelona, with a significant number of roles in technology, data, and cybersecurity, making it a good fit for international tech professionals.
- The company offers a multicultural work environment, with English often used as a working language in many global and technical roles.
- AXA provides strong internal mobility opportunities, allowing employees to move between Spain and other global offices.
- Spain is a key market for AXA, with a large local workforce and a growing focus on digital innovation and AI.
- The company offers competitive benefits, including flexible working arrangements and professional development programs.
In their own words
About the company & team
We are AXA Partners: experts in designing and providing assistance and insurance solutions for credit and specialized lines - together with and for our partners worldwide. What sets us apart? The experience and passion of our more than 8,500 employees, and a solid network of over 55,000 professionals around the globe. Thanks to them and our innovative technology in the sector, we continue to evolve, adapt, and advance, offering solutions and services that ensure we are always by people's side, in every circumstance. Our passion is helping others. We combine the best digital technology with our human quality to constantly seek new ways to deliver efficient and reliable experiences when it truly matters.
Join a company that helps protect forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract).
About the company & team
Somos AXA Partners: expertos en el diseño y la prestación de soluciones de asistencia y de seguros de vida, de crédito y especializados - en conjunto con y para nuestros socios en todo el mundo. ¿Qué nos diferencia? La experiencia y la pasión de nuestros más de 8500 empleados, y una sólida red de más de 55.000 profesionales en todo el mundo. Gracias a ellos y a nuestra tecnología innovadora en el sector, seguimos evolucionando, adaptándonos y avanzando, ofreciendo soluciones y servicios que garantizan que estemos siempre al lado de las personas, en toda circunstancia. Nuestra pasión es ayudar a los demás. Combinamos la mejor tecnología digital con nuestra calidad humana para buscar constantemente nuevas formas de ofrecer experiencias eficientes y confiables cuando verdaderamente importa.
¡Únete a una empresa que ayuda a proteger los bosques! En AXA Partners, plantamos un árbol por cada nuevo recluta (con un contrato permanente).
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