Expert in Technical Support Assistance

• We are looking for a person with technical training in electricity, electronics, or IT (engineering is valued), with experience in the vertical transportation sector in technical areas—especially escalators—and with solid knowledge of both control systems and the operation of elevators and escalators.

• Good communication and teaching skills are important, as well as the ability to work in a team and proficiency with Microsoft 365 tools (Word, Excel, SharePoint, Power BI, Teams). An intermediate level of English and Portuguese will be valued.

• The opportunity to improve people's quality of life. Help shape a company that offers quality products and services and is trusted by two billion people every day around the world.
• Boost your development. We help you grow by offering the support you need to improve your skills and access opportunities that allow you to advance your professional career.
• Develop yourself in a diverse and inclusive environment. Through local and global initiatives, we promote a culture of inclusion that celebrates diversity and guarantees equal growth opportunities.
• A professional development opportunity within the Technical School, gaining key knowledge to progress toward positions such as Technical Zone Manager or Supervisor.
• Competitive salary with a 13% variable component tied to objectives.
• (Note: the position does not include a company car).

Our elevators, escalators and moving walks safely transport more than 2 billion people every day. As part of the Schindler team, you will help improve the quality of life of people and make cities more accessible, inclusive and sustainable for everyone. We combine innovation with safety, always upholding the highest ethical standards, fostering unity and respect among colleagues and towards our environment. When you join us, you become part of our story and help shape our future.

Main functions:

• Provide telephone support for resolving complex faults (IE/NI/REP/MOD).
• Intervene in the field to support the resolution of high-complexity technical incidents.
• Design and develop technical training content.
• Provide training to company technicians.
• Create maneuvering simulators for use in training and remote support.
• Develop and maintain reference technical documentation.

• We are looking for a person willing to travel approximately 30% of the time, with a valid driver's license and preferably based in Zaragoza, although we will also consider applications from Madrid, Barcelona, Málaga, or other locations with excellent connectivity.

Location: Zaragoza, Zaragoza, Spain
Job ID: 88132

We elevate... Urban quality of life

Expert in Technical Support Assistance

At Schindler Iberia, we are looking to hire a person with a solid technical background and a passion for sharing knowledge to join our Technical Management team as an Expert in Technical Support Assistance.

You will be part of the Technical Assistance team, integrated into our Technical School, a key area that provides direct support to operations and contributes to the ongoing development of our field teams.

This is a high-impact role where you will combine solving complex problems with training and the technical development of our professionals.

Your mission will be to lead technical support and training activities, helping to resolve complex faults and enhancing the technical capabilities of our teams.

• This role is especially well suited if you have developed your career in roles such as Specialist Technician, Support Technician, Service Call Technician, Repair Technician (with experience in service calls), Qualison Technician, Technical Training, or CPSY Technician.

Join our team and help us improve people's quality of life and drive innovation, always with safety and sustainability at the core. We value your skills and perspective, and together we will shape the sustainable cities of today and tomorrow.

Are you ready to embark on a new journey? Join the #SchindlerTeam! Find out more on our careers website.