Fleet Support Engineering Specialist

Our company

We are the largest Spanish airline and leader between Europe and Latin America; we belong to the IAG airline group and are part of the oneworld alliance. Our goal is to always be the best travel option for our customers and to make them feel that what matters most to us is their safety and the quality and experience of their journey. In addition to the airline, we also have aircraft maintenance as a complementary business.

At Iberia, we value that our professionals are an example of behaviors for customers, but also within the team. We expect all new hires to be an example of these.

Your role

Provide 24/7 engineering support to the fleet to minimize technical unavailability, prioritizing safety and punctuality. Proactively coordinate with Engineering and MCC to find the best dispatch solution, integrating real-time operational information.

Drive continuous process improvement to gain efficiency, flexibility, and cost reduction within the scope of action.

Responsibilities and duties

• Perform consultations with TCHs and OEMs to obtain approved data that allows for the execution of repairs or maintenance actions not covered in the published approved maintenance documentation.
• Clarify doubts regarding component interchangeability, aircraft configuration, and its impact on MEL/TSM.
• Provide engineering support for the resolution of structural defects detected during line maintenance.
• Assist in the editing of instructions for structural damage repair and the return to service of the aircraft in the shortest possible time.
• In parallel with actions oriented toward return to service in the shortest possible time, launch and coordinate, with Repair Engineering, the necessary actions for the definitive repair of the damage.
• Review aircraft CMS reports for the detection and monitoring of repetitive faults, in coordination with the reliability area.
• Use of SOMF for fault detection along with Maintrol.
• In coordination with troubleshooting personnel, edit and issue work orders for the resolution of repetitive faults and deferred/pending defects (in accordance with NTO-33), ensuring the technical and documentary traceability of the actions.
• Edit the necessary instructions for the performance of maintenance tasks aimed at resolving incidents on a specific registration.
• Monitor the execution of work orders and the technical incidents associated with a registration, verifying the effectiveness of the actions and their closure.
• Manage received EHTM alerts, ensuring their evaluation, prioritization, and closure.
• Assist Short Term Planning in task prioritization.
• Relay information of relevance to the rest of the Engineering Services areas and coordinate with them as necessary.
• Provide support to line maintenance TMAs when necessary.
• Perform the checks listed in NTO 25.
• Analyze root causes and propose/implement appropriate corrective and preventive measures for the treatment of Non-Conformities within the scope of action, derived from internal or external audits.
• Ensure compliance with applicable regulations within the scope of action.
• Draft EO/Engineering Orders and Engineering Instructions for specific modifications/repairs and troubleshooting.
• Collaborate with the MCC in AOG recovery and in the prioritization/rectification of deferred defects, focusing operational coordination on minimizing impact on the operation and accelerating return to service.
• Utilize AHM/ACMS to prioritize alerts, anticipate events, and plan maintenance tasks oriented toward punctuality and AOG reduction.

Skills

• Priority orientation toward safety and operational punctuality.
• Organizational skills.
• Alignment with the common project.
• Orientation toward excellence and results.
• Responsibility, diligence, and high capacity for analysis and synthesis.
• Teamwork and effective transversal communication.
• Great initiative and drive.
• High capacity for work and autonomy in decision-making.

Talent at Iberia

We value that our professionals are an example of behaviors for customers, but also within the team. We expect all new hires to be an example of these.

• We are one and diverse: You work in a coordinated, open, and collaborative manner pursuing a common goal in a diverse and inclusive environment.
• We put soul and passion: You make things happen by fully committing to everything you do.
• We reinvent tomorrow: You look for new and different ideas to solve problems.
• We connect with our customers and colleagues: You always want to go a step further than expected with a smile and a pleasant manner.
• We make it simple and efficient: We focus on what's important, analyzing situations and eliminating what doesn't add value.
• We carry safety in our DNA: We work with the attention and care of the first day: in every ground operation, in every flight. We know the processes and apply them rigorously.

At Iberia, we are one and diverse. We are a faithful reflection of today's society and have teams with very diverse profiles that enrich us to be more creative and innovative.

We believe in talent without labels and are fully committed to offering the same professional opportunities to everyone. Therefore, all decisions in our selection processes are based exclusively on the competencies, skills, and knowledge necessary for the performance of the position.