Commercial Process Design & Architecture Lead (f/m/d)

Mission

Lead the design of Schneider Electric's future Commercial Operating Model by defining the business capabilities, operating model and commercial processes required to enable a simplified, standardized and AI-ready commercial organization.

Serve as the business architect for Commercial, ensuring future business capabilities, commercial processes and operating models are aligned with strategic priorities and provide the blueprint for the next-generation CRM.

Key Responsibilities

Commercial Process Design

Define the long-term vision and strategy for Schneider Electric's commercial process landscape.

Responsibilities

• • Develop the global commercial process strategy aligned to business priorities.
  • Define the roadmap for the evolution of commercial processes.
  • Establish enterprise process design principles and standards.
  • Drive simplification, harmonization and standardization across global, Division, Operations.
  • Ensure commercial processes are scalable, customer-centric and AI-ready.

Business Capability Architecture

Define the future commercial business capability architecture that underpins the commercial operating model.

Responsibilities

• • Define and maintain the Commercial Business Capability Map.
  • Identify capability gaps, overlaps and future capability requirements.
  • Establish capability hierarchy and ownership.
  • Align business capabilities with strategic objectives and growth priorities.
  • Ensure commercial processes, business information, AI capabilities and CRM functionality collectively enable the required business capabilities.
  • Maintain capability architecture as the foundation for commercial transformation decisions.
  • Prioritize capability evolution based on business value and strategic importance.

Commercial Operating Model Design

Design the future commercial operating model that enables effective execution across the enterprise.

Responsibilities

• • Define the future commercial operating model.
  • Design governance, decision rights and accountability across commercial processes.
  • Define business roles and operating principles.
  • Design interactions between global, Division, and Operations.
  • Ensure alignment between business capabilities, operating model and commercial processes.

Future-State Commercial Process Design

Lead the design of future-state end-to-end commercial processes.

Responsibilities

• • Design standardized end-to-end commercial processes
  • Simplify workflows by eliminating unnecessary complexity and non-value-added activities.
  • Design cross-process interactions to ensure seamless commercial execution.
  • Incorporate automation and AI opportunities into process design.
  • Validate future-state designs with business stakeholders.

Cross-Functional Business Design

Ensure commercial processes integrate effectively across the enterprise.

Responsibilities

• • Lead cross-functional process design with Sales, Marketing, Finance, Supply Chain, Projects, and Customer Support.
  • Resolve cross-functional process dependencies and design decisions.
  • Identify impacts of process changes across adjacent business functions.
  • Drive enterprise alignment on future ways of working.

AI-Ready Business & Process Design

Partner with Augmented Salesforce to ensure commercial processes are designed for AI-enabled execution.

Responsibilities

• • SPOC for Commercial Processes team
  • Identify opportunities for AI-assisted and AI-driven business capabilities.
  • Define where AI augments or automates commercial activities.
  • Ensure future process designs support AI agents and intelligent workflows.
  • Embed AI considerations into business capability and process design.

Required Skills & Experience

• 10+ years of experience in Commercial Excellence, Sales Operations, Business Transformation, Process Excellence, or Business Architecture.
• Proven expertise in end-to-end commercial process design, including process simplification, standardization, and operating model transformation across global organizations.
• Strong business architecture and operating model design capabilities, with experience defining business capabilities, governance models, decision rights, and organizational interactions.
• Experience leading large-scale commercial or CRM transformation programs, translating business strategy into future-state capabilities, processes, and technology requirements.
• Strong stakeholder management and influencing skills, with the ability to align senior leaders and drive cross-functional decisions across Sales, Marketing, Finance, Supply Chain, and Customer Support.
• Understanding of AI-enabled business transformation, including process automation, AI-assisted workflows, and designing AI-ready business processes and operating models.

Your next step? Apply online!

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€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

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