Service Planner

At Schneider, we believe that every employee is a talent deserving equal opportunities. This means you matter. Everyone needs to feel valued, supported, and treated fairly to do their best

Our Total Rewards is our way of saying: "We see you. We value you." It's more than salary and benefits: it's a meaningful investment in you. It's designed so you can perform, grow, feel secure, and reach your potential to make an impact.

Schneider Electric is there when you need it most

Our Total Rewards package covers all the benefits and support you'll enjoy as part of the Schneider Electric team:

Take care of yourself and your family. We make sure you feel secure with benefits that help you and your family thrive: health and life insurance, paid time off, parental and caregiving leave, flexible work options, support for chronic conditions, and confidential counseling for life's challenges.

Invest in and plan for your future. We help you plan and invest for the future with competitive compensation and programs: your base salary, short-term incentives or sales incentives, opportunities to own company stock, and retirement savings plans.

Develop your skills and your career. We are committed to helping you grow through continuous performance and development conversations, a Senior Talent Program, global career opportunities, access to our Schneider Career Hub for new positions, projects and mentors, and learning platforms such as Coursera to equip you with skills for today and tomorrow.

Collaborate in the workplace. We foster teamwork through project opportunities in the Schneider Career Hub, smart ways of collaborating, celebrating contributions through a recognition program, sharing your voice in our engagement survey, and promoting an inclusive and close-knit work environment.

Support your community. We make a difference in your community with volunteering leaves, programs through the Schneider Electric Foundation, and initiatives that support youth education.

Are you ready to lead the digital transformation to create a more sustainable world?

If you are ready to challenge your creativity and make an impact, we are excited to welcome you!

As the Service Planner your role is to schedule Schneider Field service representatives & External Service Partners and parts to fulfil our customer services requirements - these include Assessments, Start up, PMV (Preventive Maintenance visit), Emergency Callouts.

You will act as the glue connecting our customers, internal stakeholders, and external service partners/suppliers to meet our clients' needs. You will validate time, materials & expenses reported by internal FSR /external Service Partners required in the service process.

• Optimise FSR allocated time and schedules to provide service to our customers in a timely fashion
• Apply technical guidelines according to technical support information (Level 2) to provide the best quality service to our customers
• Schedule maintenance visits, ad hoc business interventions, technical visits or audits initialized by Project, Enterprise & mid-market or Services sales and Start-ups in conjunction with the Project Department
• Manage external partners services
• Ensure customer database is kept up to date for future reference (for the service, sales and project teams)
• Coordinate and monitor spare parts, delivery and retrieval to provide the best service to our customers
• Manage internal and external orders
• Monitor the operational margin during service execution to ensure the aligment with the margin defined in the original offer. Escalate potential deviations to the appropriate stakeholders to enable timely corrective actions and protect the operation's profitability.

• Adhere to all Health and Safety directives - our safety-first culture means we can all work safely!

• Follow all company operating and quality procedures - the higher the quality, the greater the satisfaction.

• Maintain a professional and flexible attitude toward the company and its customers.

• Ensure continuous improvement in customer satisfaction - providing the best service is our main goal!