SAP PMO

• A diverse team. We respect the differences that make us more human. 💜
• Companionship. We work in teams and learn from one another.
• Flexibility and work-life balance. Remote work is in our DNA. We promote flexible scheduling, and we have intensive working days on Fridays and during the months of July and August. 🙌
• Continuous learning. Training in languages, technical skills, certifications, etc.
• Individualized career path, so that you are the one who decides how far you want to go. 🚀
• Autonomy and the possibility to propose and promote new opportunities.
• Flexible benefits program. Daycare, restaurant, transport vouchers, and medical insurance.
• Exclusive discounts and special conditions on technology, leisure, travel, etc. 🌟
• You will be able to be part of solidarity and environmentally related initiatives.
• If you have international interests, we are in 45 countries. 🌍

As SAP Service Manager, you will be part of SEIDOR's SAP Consulting unit, within our Application Management (AM) team.

We are looking for a person to help us manage and evolve our clients' SAP services, ensuring service quality, coordinating the different teams involved, and maintaining a close relationship with the client.

You will be responsible for the management and monitoring of SAP services, acting as a connection point between the client and the different functional and technical teams.

• Manage and monitor SAP maintenance and support services (Application Management).
• Be the main point of contact for the client for service monitoring, understanding their needs and priorities.
• Coordinate the functional and technical teams involved in the provision of the service.
• Monitor SLAs, KPIs, incidents, requests, and service levels, ensuring compliance with agreed commitments.
• Prepare and lead periodic monitoring meetings with the client and internal teams.
• Identify possible risks, deviations, or areas for improvement and coordinate the corresponding action plans.
• Manage priorities, capacity, and service needs together with the teams involved.
• Ensure service quality and client satisfaction.
• Detect opportunities for continuous improvement and service evolution, supporting the client with new needs.
• Collaborate with other SEIDOR teams and areas to guarantee a global vision of the service.

The position is located in Barcelona and requires availability to work in person at the office a couple of days a week.

• Availability to go to offices in Barcelona approximately two days per week.