People Excellence Lead - Iberia

You're an experienced HR operations leader who believes great employee experiences start with outstanding service delivery.

You thrive in environments where you can combine people leadership, process excellence, compliance and continuous improvement. You enjoy solving complex challenges, building strong stakeholder partnerships and leveraging technology to create smarter, more efficient ways of working.

You are:

✅ A people-focused leader who inspires and develops high-performing teams

✅ Passionate about delivering exceptional employee experiences

✅ Experienced in HR operations, payroll and service delivery

✅ A strong collaborator who builds trusted stakeholder relationships

✅ Comfortable navigating complexity, compliance and change

✅ Digitally curious and excited by automation, AI and innovation

✅ Driven by continuous improvement and operational excellence

👥 Proven experience leading and developing high-performing HR Operations, Shared Services or People Excellence teams

💼 Strong background in HR service delivery and payroll operations

🛡 Deep understanding of compliance, controls, audit requirements and risk management

⚙️ Experience improving HR processes through systems, automation and operational excellence

🤝 Strong stakeholder management experience across local and regional environments

📊 Excellent analytical, organisational and problem-solving skills

🔄 Proven change management and continuous improvement capabilities

🌍 Fluent English and Spanish communication skills

⚡ Ability to thrive in a fast-paced, complex and evolving environment

⭐ Experience working with SuccessFactors

⭐ Knowledge of HR technology, digital transformation and AI-enabled solutions

⭐ Experience managing statutory, regulatory and compliance requirements

⭐ Expertise in process mapping and process design

⭐ Experience within multinational or matrix organisations

⭐ Willingness to travel when required

At Suntory, our purpose is simple yet powerful: to inspire the brilliance of life by creating rich experiences for people, in harmony with nature.

As a global leader in consumer goods, we bring some of the world's most loved brands to consumers across the globe. But behind every successful brand is an exceptional employee experience. That's where our People Excellence team comes in.

We're on an exciting transformation journey, building best-in-class HR operations, payroll services and employee experiences that help our people thrive and enable the business to grow.

If you're passionate about service excellence, leading high-performing teams and driving HR transformation through digital innovation, we'd love to hear from you.

As People Excellence Lead Iberia, you'll lead a team responsible for delivering reliable, compliant and employee-focused HR services and payroll support across the Iberian market.

You'll play a critical role in ensuring outstanding service delivery, operational excellence and governance while continuously improving processes, systems and employee experience.

Leading a team of People Excellence professionals, you'll act as a strategic partner to HR, business leaders and employees, ensuring HR services are efficient, scalable and future-ready. You'll also champion digital innovation, helping transform how HR services are delivered across the organisation.

• Lead the delivery of high-quality HR services across the Iberian business.
• Ensure services are accurate, timely, compliant and employee-centric.
• Oversee payroll support and HR operational processes to deliver a seamless employee experience.
• Monitor and drive performance against key service delivery KPIs.
• Ensure robust HR processes, procedures and controls are in place and continuously reviewed.
• Maintain compliance with employment legislation, payroll requirements, data protection and internal policies.
• Manage escalations and risks while supporting effective issue resolution.
• Strengthen operational governance and control effectiveness across the function.
• Partner closely with People & Culture Business Partners, Payroll, HRIS, HRIT and Centres of Expertise.
• Collaborate with country leaders and business stakeholders to understand needs and improve service delivery.
• Act as a trusted advisor on HR operational matters and employee experience priorities.
• Drive adoption of digital tools, automation and AI-enabled solutions.
• Identify opportunities to simplify, standardise and optimise HR processes.
• Partner with global teams to deliver scalable improvements across systems and services.
• Foster a digital-first mindset within the People Excellence team.
• Analyse service trends, employee feedback and operational performance.
• Identify opportunities to improve productivity, quality and employee satisfaction.
• Contribute to regional and global transformation initiatives.
• Help shape the future of HR service delivery at Suntory.