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Team Leader - Debt Collection and Reconnections

On-site in Málaga·Full-time·Added 7 days ago (last checked 12 Oct)

Overview

Work mode
On-site, Málaga
Contract
Permanent contract, full-time hours
Hours
40 hours a week

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

  • Knowledge of CRM management
  • Proven previous experience in people management and development
  • Advanced level in Office suite: Excel, Power BI, and PowerPoint
  • Advanced English is a plus.

Pay & benefits

What you'll get

  • Permanent contract with a 40-hour weekly working day
  • Attractive salary package with fixed and variable salary
  • Belong to one of the best companies to work for in Spain and Europe (Great Place to Work)
  • Participating in events and activities at a national and international level with the team.
  • Work in an international environment with real possibilities for growth

When you choose to work for us, we promise to work for you. We will do everything in our power to ensure you learn new skills and develop everything you are already good at. You will face challenges that will test you and some that will help you surpass yourself. With the will to improve and the desire to succeed, opportunities you didn't expect will arise.

We work tirelessly to strengthen our work culture, where we care for and support each other, where we are open and honest, and where we celebrate our shared successes.

Without a doubt, you will contribute to creating safer homes and lives, will you join our adventure?

The role

We are currently looking for a Team Leader to lead, develop, and monitor the team, ensuring the fulfillment of KPIs, service quality, continuous training, and the achievement of operational objectives through the use of CRM and analysis tools.

What you'll do

  • Monitor team performance
  • Provide feedback to agents, as well as develop and monitor action plans
  • Perform quality audits of calls through active listening
  • Resolve operational doubts and ensure compliance with established processes and operations
  • Create training material for team development and upskilling
  • Develop the speech and arguments for customer interaction
  • Daily meeting with the manager to set objectives and perform joint monitoring of the team
  • Preparation and monitoring of KPIs

About Sector Alarm Spain

Sector Alarm is a leading European provider of security alarm systems and smart home security solutions. The company designs, installs, and monitors intruder alarms, fire alarms, and video surveillance for residential and small business customers. Headquartered in Oslo, Norway, Sector Alarm operates across multiple European countries and is part of the larger security group, employing thousands of people across the continent.

In Spain, Sector Alarm has a significant presence with offices and commercial operations in several cities, including Madrid, Barcelona, and Palma. The company is actively expanding its Spanish operations, offering roles in sales, customer service, and technical support. For international professionals, Sector Alarm provides opportunities in a growing industry with a strong focus on customer service and sales, and the company's use of Greenhouse for recruitment indicates a structured and modern hiring process.

Industry
Security
Founded
1996
Employees
5,000–10,000
Headquarters
Oslo, Norway
In Spain
Madrid, Barcelona, Palma

Good to know if you are moving

  • Sector Alarm is a large European company with operations in multiple countries, offering potential for international career growth.
  • The company is headquartered in Oslo, Norway, but has a significant presence in Spain, with offices in Madrid and other cities.
  • The company is actively hiring in Spain for sales, customer service, and technical roles, indicating a growing operation.
  • Sector Alarm uses Greenhouse for its recruitment, which is a modern and structured applicant tracking system.
  • The company's focus on security and smart home technology provides opportunities in a stable and growing industry.

In their own words

About the company & team

Do you know Sector Alarm? We are a Scandinavian security multinational with more than 30 years of experience. We offer integral security solutions for homes and businesses in Europe (Norway, Sweden, Ireland, Finland, Spain, France, Italy, and Portugal). We have nearly 700,000 customers who trust our monitored alarm system, with a high-quality and reliable service, endorsed by recognized international institutions. Thanks to our commitment to our customers' security, we have become leaders in the security sector. For this reason, more than 3,700 employees look after the well-being of our customers, faithful to our motto: Your Security. Our Passion.

Additional information

Sector Alarm will prioritize the hiring of people with a certified degree of disability equal to or greater than 33%.

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