Customer Advisor
Customer Advisors will provide support for alarm systems, billing, and subscriptions via phone, chat, and email.
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The advert says visa sponsorship isn’t available for this role.
This job advert was originally written in SV.
We are looking for you who has a positive attitude and is good at communicating. You are flexible and find it easy to adapt to new routines, situations, and ways of working. We see that you are willing to improve, with the desire to always get better at what you do. In addition to this, we see that you have good computer skills and are used to keeping many balls in the air at the same time. You master both Swedish and English in speech and writing and have a clean criminal record. It is a strong merit if you have previous experience in customer service support via telephone and email.
In our cafeteria, free breakfast and lunch are served every day to all our employees. We also offer wellness grants and language grants if, for example, you want to study Spanish. In addition to this, you are welcome to participate in our social events and team activities in sunny Spain with approximately 300 sunny days annually.
Moving abroad is exciting and educational but can also be a big change. To make the move easier, we support you in obtaining a foreign personal identity number, social security, as well as registration at a Spanish health center.
Do you want to build a career abroad and at the same time work for a well-known and established company? Do you thrive in an international environment where customer relations are the focus? Wonderful, then it is time to read on!
What does your new role as a customer service representative for the Swedish market look like?
With us, the customer is in focus! Your most important mission is to help our customers via telephone, chat, and email with everything from invoicing matters, technical questions, and booking service, to information about our components. You listen to what the customer needs help with and subsequently offer the best possible solution. We want to have a long-lasting positive impact on our customers' lives, and we are proud to be able to provide our customers with first-class service. In this role, you collaborate with different departments in a fast pace with several cases running simultaneously. To ensure you get the best possible start, you begin your career with us with a three-week thorough introductory training together with our coaches. The training is, of course, paid.
The Customer Center is open via telephone Monday-Friday from 08:00-16:00. The chat is open Monday-Thursday from 08:00-20:00 and Friday from 08:00-18:00. You will be scheduled for 8 hours per work shift.
The position is a permanent employment located at our office in Fuengirola; the address is Calle Geranio 1, 29651, Fuengirola. A one-month probationary period applies.
Do you want to develop and create safer lives? Submit your application today!
In your application, we want you to attach your CV, answer the selection questions, and write a motivation as to why you are interested in the position and in working with us. We do not accept applications via email.
Sector Alarm is a leading European provider of security alarm systems and smart home security solutions. The company designs, installs, and monitors intruder alarms, fire alarms, and video surveillance for residential and small business customers. Headquartered in Oslo, Norway, Sector Alarm operates across multiple European countries and is part of the larger security group, employing thousands of people across the continent.
In Spain, Sector Alarm has a significant presence with offices and commercial operations in several cities, including Madrid, Barcelona, and Palma. The company is actively expanding its Spanish operations, offering roles in sales, customer service, and technical support. For international professionals, Sector Alarm provides opportunities in a growing industry with a strong focus on customer service and sales, and the company's use of Greenhouse for recruitment indicates a structured and modern hiring process.
On the outskirts of Malaga, in Fuengirola, lies our award-winning customer service center, which has received fine accolades for our excellent service. We are a fast-growing company with high ambitions and goals. Today we are around 300 employees from eight different countries, and at the office, you will be met by an energetic working environment.
It makes a difference to work at Sector Alarm - we create safer homes and invest in your development.
Sector Alarm is a secure workplace where we take pride in working closely with our employees. When you work for us, we promise to work for you. We will create the conditions for you to learn new things and develop what you are already good at. In Sweden, we have been named Career Company of the Year for the tenth (!) consecutive year, and thus you have good opportunities to take further steps in your career.
We work for an inclusive work culture and take care of and support one another. We are open, honest, and celebrate successes together - both large and small. We succeed together.
What we do is real - become a part of our journey and create safer homes and more secure lives across Europe.
If you have questions about the position, you are warmly welcome to contact Talent Acquisition Specialist, Anna Avela at anna.avela@sectoralarm.se.
If you are curious about what it is like to work with us, please take a look at our account @sectoralarmcs on Instagram.
We look forward to getting to know you!
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