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Recovery Claims Handler

Hybrid in Barcelona·Added 8 days ago (last checked 12 Oct)

Zurich Insurance Spain

72 open roles

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Overview

Work mode: Hybrid, Barcelona
Experience: 2+ years
Education: University degree
Benefits: Private health insurance, flexible pay plan

Visa options

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The advert says visa sponsorship isn’t available for this role.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

We expect the person joining the team to possess the following skills and experiences:

Bachelor's Degree in Business Administration, Economics, Law, or similar.
Demonstrated experience of at least 2 years in recoveries through the SGR agreement and in NON-AGREEMENT recovery processing.
Experience with Office 365 tools.
Proactivity in decision-making, customer orientation, and problem-solving.
Communication, interpersonal and teamwork skills.
Planning capacity, adaptability and flexibility, and stress management.

Pay & benefits

What you'll get

Hybrid model and flexibility after your first month of joining
Health insurance and exclusive benefits
Flexible compensation
Access to continuous training and a development plan
26 vacation days + birthday day
Social benefits and an inclusive environment

The role

As a recovery handler for miscellaneous risks (Home and Business), the selected person will be responsible for managing claims that may be recovered or claimed by opposing Companies, following established protocols to ensure that claims are handled in the most effective and efficient way, while providing a customer-focused claims service.

What you'll do

To this end, your main duties will be:

Review of the claim, tasks to detect the liable party, and launching the recovery process.
Carrying out the monitoring and control of the file during the different phases of the recovery processing.
Processing of recoveries through the SGR agreement.
Management of NON-AGREEMENT recoverable claims.
Manage the recovery of indemnities from opposing Companies.
Convey instructions to the provider and ensure their compliance.
Detect and resolve problems by consulting policies, procedures, and standards to guarantee the consistency and quality of solutions.
Interrelation with different areas of the team in order to guarantee correct file management.
Contribute to the team's efforts, participating in projects and tasks, so that the provider offers our customers optimal claims management, which is reflected in the Company's quality results.
Study established protocols and regulations and propose improvements to them where appropriate.
Also propose ideas to improve process simplification or any other aspect that adds value.

Hiring process

2 steps1 interview

Search and apply
Application review
Selection process
If you are selected to progress forward, we will reach out to arrange next steps, which could include a phone or video interview, or possibly an assessment.
Offer · With a talent acquisition consultant
Preparing for your start
Onboarding
Your new career at Zurich will kick off with a job-specific onboarding process and welcome experience.

Zurich will never ask you to purchase your own equipment or to pay to apply.
If you are not selected to move forward in the process, you will receive a notification via email.

About Zurich Insurance Spain

Zurich Insurance Spain is the Spanish arm of Zurich Insurance Group, one of the world's largest and most established insurance providers. The company offers a broad range of insurance products and services, including life, pensions, property, casualty, and commercial insurance, serving both individual and corporate clients. With a significant workforce in Spain, it operates as a key market within the global Zurich network, which is headquartered in Zurich, Switzerland, and employs over 60,000 people worldwide.

In Spain, Zurich has a strong presence with offices in major cities such as Madrid and Barcelona, and it is known for its focus on digital transformation, data analytics, and automation. The company offers a dynamic work environment with numerous opportunities for international professionals, including internships and trainee programs in areas like data engineering, AI, and actuarial science. Zurich emphasizes professional development and innovation, making it an attractive employer for those looking to build a career in the insurance sector in Spain.

Industry: Insurance
Founded: 1872
Employees: 50,000–100,000
Headquarters: Zurich, Switzerland
In Spain: Madrid, Barcelona
Website: zurich.es

Good to know if you are moving

Zurich Insurance Spain has offices in Madrid and Barcelona, offering a strong base for international professionals.
The company provides numerous internship and trainee programs in fields like data engineering, AI, and actuarial science, ideal for early-career internationals.
Zurich is a global leader in insurance, providing a well-known brand and extensive career development opportunities.
The Spanish operations are heavily focused on digital transformation, creating roles for tech and data professionals.
Working at Zurich in Spain offers exposure to a multinational environment with English often used in corporate communications.

In their own words

About the company & team

Sabadell Zurich is the alliance between Banco Sabadell and Zurich Insurance Group. We are more than 350 professionals in Spain with a common purpose: Being there to care.

We promote an inclusive environment based on equal opportunities, without discrimination based on gender, age, origin, disability, sexual orientation or other personal circumstances.

If you are looking for a demanding, collaborative environment with real business impact, we want to meet you.

At Sabadell Zurich, talent becomes value.

All open roles at Zurich Insurance Spain