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Internship – Customer Support

On-site in Barcelona·Full-time·Added 2 days ago (last checked 21 Oct)

Septeo

8 open roles

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Overview

Work mode: On-site, Barcelona
Contract: Full-time

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Currently pursuing studies that allow for the formalization of an internship agreement with your institution (essential).
Interest in technology, software, and customer service.
Good oral and written communication skills.
Proactive attitude, eagerness to learn, and eagerness to ask questions.
Organization and attention to detail to correctly record every incident.
Availability from 9:00 to 14:00.

Pay & benefits

What you'll get

Participate in Septeo's AI First adventure and discover new ways of working thanks to artificial intelligence.
Grow and develop thanks to a personalized training itinerary and internal mobility opportunities.
Live a human experience, exchanging and sharing at themed events such as afterwork gatherings, sporting activities, CSR initiatives, seminars, and much more.
Join a team that cares for others and is committed to equal opportunity, diversity, and inclusion.

The role

Are you studying and looking to take your first steps into the world of technology and the hospitality sector? At Septeo, we are looking for interns to join our Ulyses Cloud PMS Technical Support team, the solution used every day by hundreds of hotels to manage their operations.

No previous experience is required: we will train you from day one and you will always be accompanied by the team. You will learn how a real SaaS product works, how to assist a professional client, and how to resolve an incident from start to finish.

What you'll do

Support the Support team in the daily service of our hotel clients, acting as their first point of contact and ensuring that every query or incident is recorded and attended to.

Attend to and manage incoming calls — you will be the first voice the client hears, taking their query and guiding them.
Record and follow up on incidents — document every case and perform basic follow-up to ensure it is attended to.
Resolve basic queries and incidents — provide answers to the most common software questions, with the support of the team.
Keep internal documentation up to date — collaborate to ensure manuals, FAQs, and procedures are current.

About Septeo

Septeo is a European software publisher that develops AI-native software for professionals. Its solutions serve a wide range of sectors, including legal professions (notaries, lawyers, commissaires de justice, in-house counsel), real estate, human resources, hospitality, education, IT (MSPs, DSI, RSSI), and finance and accounting.

Beyond its sector-specific software, the group also offers cross-cutting services such as a digital agency (websites, SEO/GEO, community management, ads campaigns) and a next-generation delegated secretarial service combining AI chatbots, callbots, and outsourced phone reception. Its hospitality line provides software for tourist accommodations where AI automates operations, optimizes resources, and increases revenue.

Industry: Software
Headquarters: Lattes, France
Website: septeo.com

In their own words

About the company & team

Septeo is a leading European player in the software sector with an international presence, recognized as one of the top five vertical software providers in France. In the midst of a rapid growth phase and constant transformation, the group has consolidated itself as a benchmark in the software industry, driven by the strength of determined, bold, and committed teams.

At Septeo, artificial intelligence is the axis of our evolution. We understand it as an engine for sustainable performance, collaboration, and innovation, responsibly integrated into daily practices and democratized across all our business areas. Our ambition is clear: "to create intelligent software for Europe."

Our culture is built on solid values: being, doing, and transforming together. It is not a static culture; it is lived day by day in our actions and decisions, achieving a balance between performance, responsibility, and enjoyment.

This ambition is reflected in our daily work: designing software that accompanies the essential moments of life, at the service of millions of citizens. Playing a role in these key moments carries great responsibility. It is a responsibility we assume with pride, and which could soon be yours as well.

Joining Septeo means being part of an international collective project, driving the group's transformation in a rapidly evolving environment, and turning AI into a tangible engine for value creation, both in the present and in the future.

All open roles at Septeo