Level 1 IT Support Technician

• Intermediate or Higher Vocational Training in IT (Microcomputing Systems, ASIR, or similar).
• Previous experience of between 1 and 3 years in technical support or Service Desk.
• Experience providing on-site support in corporate environments.
• Proficiency with ticketing and incident management tools.
• Communication skills, user orientation, and problem-solving abilities.
• Proactive and teamwork-oriented.

• Technical certifications related to IT support.
• Basic knowledge of networks and corporate environments.
• Experience working under ITIL methodology.

What we offer  🌍 On-site work.📚 Versatile Growth: Learn new languages and technical certifications with our Expleo Academy.🌴 Time for You: Enjoy 24 vacation days per year, plus December 24th and 31st.🤝 Unbeatable Environment: A place where peer support is the norm and competitiveness has no place.🏃‍♂️ Connection and Well-being: At Expleo, laughter is never lacking, and fun is guaranteed. Participate in our padel and running clubs, summer events, Halloween… and much more!💳 Flexible Benefits: Medical insurance, restaurant vouchers, and childcare… you choose how to use them! Equality commitment 🤝 Commitment We are a company that offers equal opportunities and accepts applications from all duly qualified persons, regardless of race, gender, disability, religion/belief, sexual orientation, or age. 

Level 1 IT Support Technician (100% On-site) You will join a consolidated project in a corporate environment, where you will be a key piece in end-user support. You will work 100% on-site , ensuring close, agile, and high-quality support in a dynamic and service-oriented environment.  What you will do

• Provide first-level on-site technical support to users, serving as the initial point of contact.
• Manage incidents and requests in a ticketing tool, complying with established SLAs.
• Diagnose and resolve hardware, software, operating system, and peripheral incidents.
• Install, configure, and maintain equipment (PCs, laptops, and mobile devices).
• Administer user accounts, access, permissions, and passwords.
• Provide support for Microsoft 365 tools (Outlook, Teams, Word, Excel, PowerPoint, and OneDrive).
• Handle printing, scanning, and other associated device incidents.
• Perform onboarding, offboarding, configurations, and equipment renewals.
• Resolve basic connectivity incidents (network, Wi-Fi, VPN, and remote access).
• Provide support for meeting rooms and videoconferencing systems.
• Escalate complex incidents to Level 2 teams when necessary.
• Keep technical documentation and the knowledge base up to date.
• Ensure compliance with ITIL best practices and IT security policies.