€2K
What they offer
Permanent contract
Full-time hours.
Hybrid
Office and home days — the ad has the split.
What they ask for
Have the right to work in Spain
Alsa doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
Be near Oviedo for hybrid days
No relocation package mentioned.
This job was automatically translated to English,.
The role
What you'll do
Daily review, classification, and monitoring of technical incidents reported by users (managing level 1 incidents)
Support to internal employees in Spain, Switzerland, Morocco, Portugal, and the United Kingdom, providing assistance to the entire Alsa group and UK Coach staff.
Prioritization and coordination of incidents, ensuring a fast and effective resolution.
Management and monitoring of incidents through ticketing tools.
Supervision and basic maintenance of Windows systems.
Collaboration with internal teams to guarantee service quality and system reliability.
Requirements
What we're looking for
Training in Computer Science branches or related to Systems Administration.
1 to 3 years of experience in a similar technical support, helpdesk, or level 1 incident management position.
Advanced level of English, spoken and written.
Knowledge of Windows, Linux, and Office environments (experience with Google tools will be positively valued).
Experience in the use of incident management tools (Ivanti, Jira, or similar).
Ability to diagnose and resolve technical problems effectively.
Excellent communication, teamwork, and internal customer orientation skills.
Ability to prioritize tasks, work autonomously, and maintain organization in dynamic environments.
Proactive attitude, motivation, desire to learn, and desire to add value by integrating into the team culture.
Pay & benefits
What you'll get
Permanent contract.
Located in our Oviedo offices (Polígono Espíritu Santo).
Schedule: Monday to Thursday from 8:30-9:30 to 17:30-18:30, with intensive working hours on Fridays and during the months of July and August.
Hybrid modality with 2 days of remote work per week.
Alsalud program, our internal health plan, and access to a wide network of gyms.
The role
What you'll do
Revisión, clasificación y seguimiento diario de las incidencias técnicas reportadas por los usuarios (gestionando incidencias de nivel 1)
Soporte a empleados internos en España, Suiza, Marruecos, Portugal y Reino Unido, brindando asistencia a todo el grupo Alsa y al personal de UK Coach.
Priorización y coordinación de incidencias, asegurando una resolución rápida y eficaz.
Gestión y seguimiento de incidencias a través de herramientas de ticketing.
Supervisión y mantenimiento básico de sistemas Windows.
Colaboración con los equipos internos para garantizar la calidad del servicio y la fiabilidad del sistema.
Requirements
What we're looking for
Formación en ramas de Informática o relacionada con Administración de Sistemas.
Experiencia de 1 a 3 años en un puesto similar de soporte técnico, helpdesk o gestionando incidencias de nivel 1.
Nivel de inglés avanzado, hablado y escrito.
Conocimientos de entornos Windows, Linux y Office (se valorará positivamente la experiencia con herramientas de Google).
Experiencia en el uso de herramientas de gestión de incidencias (Ivanti, Jira o similares).
Capacidad para diagnosticar y resolver problemas técnicos de manera eficaz.
Excelentes habilidades de comunicación, trabajo en equipo y orientación al cliente interno.
Capacidad para priorizar tareas, trabajar de forma autónoma y mantener la organización en entornos dinámicos.
Actitud proactiva, motivación, ganas de aprender y de aportar valor integrándote en la cultura del equipo.
Pay & benefits
What you'll get
Contrato indefinido.
Ubicación en nuestras oficinas de Oviedo (Polígono Espíritu Santo).
Horario: de lunes a jueves de 8:30-9:30 a 17:30-18:30, con jornada intensiva los viernes y durante los meses de julio y agosto.
Modalidad híbrida con 2 días de teletrabajo a la semana.
Programa Alsalud, nuestro plan de salud interno, y acceso a una amplia red de gimnasios.
About Alsa
Alsa is a leading Spanish ground transport company specializing in bus and coach services, operating both urban and intercity routes across Spain and internationally. With a fleet of thousands of vehicles and a workforce of over 14,000 employees, it is one of the largest transport operators in Europe, also providing rail services through its subsidiary Alsa Rail. The company is part of the National Express Group, a global mobility group, and serves millions of passengers annually.
In Spain, Alsa has a strong presence with offices and operations in Madrid, Barcelona, Valencia, and many other cities, offering a wide range of roles from drivers and maintenance staff to administrative and technical positions. The company is known for its commitment to safety and sustainability, and it actively recruits international professionals, particularly for driving and technical roles, offering opportunities for career growth and training. With a diverse workforce and a focus on innovation, Alsa provides a dynamic environment for those looking to build a career in the transport sector in Spain.
- Industry
- Bus Transport
- Founded
- 1942
- Employees
- 10,000–20,000
- Headquarters
- Madrid, Spain
- In Spain
- Madrid, Barcelona, Valencia and 4 more
- Website
- alsa.es
Good to know if you are moving
- Alsa is part of the National Express Group, a global transport company, which may offer opportunities for international career mobility.
- The company operates in multiple countries, including Spain, Portugal, and Morocco, providing a diverse work environment.
- Alsa offers training programs, including paid training for obtaining a bus driving license (Permiso D), which can be beneficial for international candidates.
- Many roles, especially in driving and maintenance, are open to candidates with relevant experience and may offer relocation support.
- The company has a strong focus on safety and sustainability, which can be attractive for professionals seeking a responsible employer.
In their own words
About the company & team
We are a Top Employer organisation with more than 20,000 people whose presence is in multiple countries and who share a common objective: to build a sustainable, multimodal and connected mobility.
For 100 years we have mobilised people, we have put into motion the highest safety standards and excellence in everything that we do while caring for the environment and also the people who is part of the organisation.
Innovation, diversity, sustainability and searching for new ways to perform is what moves us.
We firmly believe that having a diverse and inclusive team is key to our success and to offer a quality service to our customers. If you want to join an organisation that values our differences, we are looking for you!
Additional information
In Alsa we promote diversity and equal opportunities. We are committed to creating an inclusive environment where each person, no matter their nationality, culture, gender, gender identity, age, sexual orientation, disability or any other personal condition, has the same opportunities that will allow them to develop their potential.
That is why our hiring decisions are based on your profile, knowledge, experience and talent, because we value your passion for contributing and improving the future of sustainable mobility. In addition, we guarantee a fair and accessible hiring process. If you have a disability or need any adaptation during the hiring process or incorporation, please let us know.
Continue your journey with us, want to hop in?
About the company & team
We are a Top Employer organisation with more than 20,000 people whose presence is in multiple countries and who share a common objective: to build a sustainable, multimodal and connected mobility.
For 100 years we have mobilised people, we have put into motion the highest safety standards and excellence in everything that we do while caring for the environment and also the people who is part of the organisation.
Innovation, diversity, sustainability and searching for new ways to perform is what moves us.
We firmly believe that having a diverse and inclusive team is key to our success and to offer a quality service to our customers. If you want to join an organisation that values our differences, we are looking for you!
Additional information
In Alsa we promote diversity and equal opportunities. We are committed to creating an inclusive environment where each person, no matter their nationality, culture, gender, gender identity, age, sexual orientation, disability or any other personal condition, has the same opportunities that will allow them to develop their potential.
That is why our hiring decisions are based on your profile, knowledge, experience and talent, because we value your passion for contributing and improving the future of sustainable mobility. In addition, we guarantee a fair and accessible hiring process. If you have a disability or need any adaptation during the hiring process or incorporation, please let us know.
Continue your journey with us, want to hop in?
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