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Functional Analyst - CRM & ITSM

On-site in Madrid·Full-time·Added 2 days ago

Servinform

138 open roles

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Overview

Job details

  • Permanent contract

    Full-time hours.

Requirements

  • Have the right to work in Spain

    Servinform doesn't mention sponsorship in the ad.

  • Work on-site in Madrid

    No relocation package mentioned.

  • Have 3+ years of experience

    Mid-level role.

  • University degree

    “Universitaria (cualquier rama).” — per the ad.

This job was automatically translated to English.

Pay & benefits

What you'll get

  • Permanent contract with job stability and the opportunity to integrate into a solid company in a full growth phase.
  • Full-time.
  • Access to an exclusive portal of benefits and discounts for employees.
  • Job location: Madrid, near Nuevos Ministerios.
  • Attractive salary in accordance with your career path and professional contribution.

Requirements

What we're looking for

  • 3+ years in functional configuration of CRM.
  • Experience in ITSM tools.
  • Experience in the definition of classifications, FAQs, and workflows.
  • Experience in operations support.

Education & certifications

  • University degree (any field).

The role

We are currently expanding our team and are looking for a Functional Analyst - CRM and ITSM, whose main mission will be to guarantee the correct configuration and functioning of the tools (CRM, ITSM, etc.), ensuring their alignment with the defined processes and the operational needs of the service.

What you'll do

  • Configuration of new classifications.
  • Creation and updating of FAQs.
  • Configuration of new escalation groups.
  • Parameterization of campaigns and broadcasts.
  • Support in response automation.
  • Guarantee of functional coherence between process and tool.

About Servinform

Industry
Business Process Outsourcing
Website
servinform.es

In their own words

About the company & team

Servinform is a solid and rapidly growing company, with more than 47 years of experience in technological and business solutions. We have more than 6,000 professionals with a presence in Spain, Portugal, Italy, and Colombia, specializing in sectors such as banking, insurance, energy, public administration, IT, and telecommunications.

We provide BPO, Call Center, Communications, Sales, Customer Service, and Digital Marketing services to more than 1,500 clients nationally and internationally. Additionally, we work under a Smart Business model, applying technology and artificial intelligence to achieve business objectives efficiently, without losing sight of the human factor.

Additional information

**No sector of our society can be understood without equality between men and women, as well as the integration of people with disabilities. Therefore, at Servinform Group, we focus on equality and diversity as an elemental factor for social progress, working day by day to achieve this goal.**

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