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Customer Service Contact Center Coordinator - Insurance Sector (Morning)

On-site in Torrejón de Ardoz·Full-time·Added 2 days ago

Servinform

138 open roles

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Overview

Job details

  • €18,707 a year

    Gross, as stated in the ad.

    About €1,400 a month after tax.

  • Full-time hours

    Per the ad.

Requirements

  • Have the right to work in Spain

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

  • Work on-site in Torrejón de Ardoz

    No relocation package mentioned.

This job was automatically translated to English.

Pay & benefits

What you'll get

  • Schedule from Monday to Friday + holidays from 8:00h to 16:00h.
  • 39-hour work week.
  • Salary per Collective Agreement 18,707 gross euros per year.
  • Contact Center Collective Agreement. Category: Level 8
  • Immediate start
  • Temporary for four months, with the possibility of continuity.
  • Work center in Torrejón de Ardoz, near the Rende Soto del Henares station, from which we provide a shuttle service. We also have a large parking area

Requirements

What we're looking for

  • Experience in the insurance sector
  • Leadership and motivation skills
  • High Microsoft Office level
  • Analytical skills

Nice to have

  • Applications with previous experience in the Aegon project will be positively valued.

The role

At Servinform, a services company specializing in BPO and Call Center projects, we are looking to hire a Contact Center Coordinator for a project focused on customer service in the insurance sector.

What you'll do

  • Ensure the constant and equitable workflow of the team components, as well as review efficiency and customer satisfaction indicators.
  • Coordinate with the rest of the planning team the optimal execution of requested requirements, and the monitoring of impediments or risks that affect their fulfillment in advance.
  • Ensure the optimal and excellent performance of the staff in charge, attending to productivity indicators, which must be reflected in Quality audit results and Customer satisfaction surveys.
  • Guarantee excellent service standards and validate the training and development needs of their team members.
  • Follow up weekly and monthly on the KPIs and objectives assigned to the platform with your team.

About Servinform

Industry
Business Process Outsourcing
Website
servinform.es

In their own words

Additional information

**No sector of our society can be understood without equality between men and women, as well as the integration of people with disabilities. That is why, at Servinform, we focus on equality and diversity as an elemental factor for social progress, working day by day to achieve this goal.

All open roles at Servinform

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