Contact Center Coordinator - Telecommunications

• Experience in the management and coordination of commercial Contact Center teams.
• Experience in the monitoring and achievement of commercial, productivity, and quality objectives.
• Ability to lead, motivate, and develop teams oriented toward achieving results.
• High Microsoft Office level
• Experience in KPI analysis, development of action plans, and monitoring of performance indicators.

• Applications with previous experience in the telecommunications sector, especially in loyalty and sales services, will be positively valued.

At Servinform, a services company specializing in BPO and Call Center projects, we are looking to hire a Contact Center Coordinator for a project focused on customer loyalty in the Telecommunications sector.

• Supervise the daily operations of the service, guaranteeing compliance with quality, productivity, sales, and customer satisfaction objectives.
• Coordinate and supervise the daily activity of the advisor team, ensuring compliance with the KPIs established for the service.
• Perform the monitoring and analysis of the team's results, guaranteeing compliance with productivity, quality, sales, conversion, and customer satisfaction objectives.
• Guarantee excellent service standards and validate the training and development needs of their team members.
• Develop, implement, and monitor action plans aimed at correcting deviations, improving team performance, and ensuring the achievement of service objectives.