Banking Complaints Manager

- Immediate incorporation

-40-hour work week from 7:00 to 15:00, Monday to Friday.

- Permanent contract

-Consultancy Collective Agreement

-Job location in Torrejón de Ardoz (Avda Premios Nobel - Renfe Soto del Henares). Facilities accessible by public transport or with a free shuttle service from the Soto del Henares commuter station.

-Ability to analyze and interpret documentation.

-Attention to detail and rigor in administrative management.

-Knowledge of the banking and financial environment.

-Written communication skills.

-Organization and deadline management.

-Ability to work with procedures and regulatory standards.

-Proficiency in IT tools and file management systems.

-Valuable experience and training Experience in Customer Service (SAC), banking claims, banking operations, or back office areas.

-Training in Administration, Law, Finance, Business Administration (ADE), or related areas.

-Knowledge of financial customer protection regulations and banking claim procedures

We are Servinform, a BPO Services company where we carry out our activity for more than 1,500 companies thanks to the work of 6,000 employees throughout Spain. We are currently looking for Administrators for the BackOffice team for Claims Processing of a major banking entity.

*What would your functions be?

-Receive, analyze, and process claims and complaints related to banking products and services.

-Verify that claims meet the required formal requirements and request additional documentation or information when necessary.

-Analyze the background and documentation associated with each file to determine its correct management.

-Identify whether the claim corresponds to the entity's own operations or to a collaborating banking entity, reassigning the case when appropriate.

-Prepare and issue reasoned responses within the established regulatory deadlines.

-Register and keep all information regarding claims, actions, and resolutions up to date in the internal systems.

-Follow up on files until their definitive resolution.

-Collaborate in internal and external audits, providing documentation and information related to the Customer Service activity.

-Detect recurring incidents and propose process improvements to minimize future claims.

-Guarantee compliance with internal, regulatory, and customer protection regulations.