Operations Senior Manager - Back Office

University degree in Business Administration, Engineering, Economics, or related fields.

Experience

• More than 6 years of experience in Back Office operations leadership
• Experience managing operations and teams of more than 300 people.
• Experience in operational transformation and efficiency improvement.
• Global vision
• Flexibility and openness to change
• Critical and innovative thinking
• High level of autonomy
• Executive communication, transversal influence, and negotiation skills
• Results orientation and analytical capacity
• Ability to make data-driven decisions
• Attention to detail and continuous improvement

English (Minimum B2 level), Portuguese will be valued.

Availability to travel nationally or internationally

Master's or postgraduate degree in Digital Transformation, Technology, Project Management, AI, Data Analytics, or related fields is valued.

• Valuable experience managing large-scale back office accounts.
• Experience applying AI models for productivity improvement is valued.
• Experience in international environments and management of transversal processes is valued.

• Strategic role with a high level of autonomy and influence.
• Direct impact on profitability, operations, and the global operating model.
• Stable, demanding professional environment in full transformation.
• Competitive compensation commensurate with experience.
• Permanent contract. Schedule: Mon-Thu 9:00 to 18:30 and Fri 9:00 to 15:00.
• Hybrid work model (teleworking + on-site).
• Agreement: Consulting. Category: Area 1

Servinform, a leading services outsourcing company with a presence in Spain, Europe, and LATAM, is looking to hire a Back Office Operations Senior Manager to lead the business line, driving efficiency, growth, and the evolution of the operating model in a dynamic and international environment.

Lead and develop the Back Office business line, ensuring operational excellence, profitability, and the sustainable growth of services.

They will be responsible for defining and evolving the operating model, ensuring the efficiency and scalability of processes, driving transformation, automation, and continuous improvement initiatives, and guaranteeing a high-value service for clients and end users.

The position will have a direct impact on the profitability, productivity, quality, and evolution of the global operating model, working in a coordinated manner with the company's corporate and transversal areas.

• Lead the Back Office operation, ensuring compliance with objectives, SLAs, KPIs, quality, and productivity.
• Design and evolve the operating model, driving efficiency, scalability, standardization, and continuous improvement.
• Manage budget, costs, and profitability, identifying opportunities for optimization and growth.
• Drive automation and digitalization initiatives to improve process productivity and efficiency.
• Guarantee customer satisfaction and the application of best practices in services.

Project management and control

• Supervise the implementation, evolution, and contractual compliance of services.
• Lead transformation, automation, digitalization, and continuous improvement projects.
• Define and supervise KPIs, dashboards, and action plans to ensure the achievement of objectives.

Coordinate with transversal areas to optimize processes, resources, and operational results.

• Leadership and team management
• Lead and develop multidisciplinary teams, adapting the structure to the needs and evolution of the business.
• Coordinate operations in multicultural and international environments.
• Drive a culture oriented towards results, productivity, quality, and continuous improvement.
• Develop talent and leadership, ensuring an organizational structure prepared for growth.