Teleoperator Citizen Agent Generalitat Catalunya

- Experience in Customer Service, preferably in citizen service sectors.

- Accredited Level C Catalan.

- Good command of call center office applications.

- Immediate availability

- 30h weekly schedule in a fixed morning shift or a 25h afternoon shift (Morning from 9 to 15h, Afternoon from 15 to 20h) + weekends and holidays according to rotation (maximum two per month).

- Previous training from Tuesday, October 20 to Friday, October 30 (2 days online, the rest in person) from 9:00 to 15:00. Selective and unpaid training

- Contact Center collective agreement and Telephone Manager category.

- Temporary Contract + possibility of continuing with the company as it is a Stable project.

- Job location near the Foneria or Ciutat de la Justicia metro stations.

- Salary of €1,157.20 gross monthly for 30H. Salary for 25h is €964.34 gross monthly.

Remember that it is essential to possess the C1 Catalan certificate or be able to apply for it. This is an indispensable requirement required by the Generalitat.

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**“No sector of our society can be understood without equality between men and women, as well as the integration of people with disabilities. That is why, at Grupo Servinform, we focus on equality and diversity as an elemental factor for social progress, working day by day to achieve this goal.”

Servinform, we are a solid company, formed by more than 6,000 professionals serving more than 1,500 clients, specializing in Digital Marketing, Technological Solutions, BPO, Communications, Sales, and Customer Service.

We are currently selecting Telephone Agents to receive user assistance calls for a service of the Public Administration of the Generalitat de Catalunya

• Handle incoming calls from citizens.

• Resolve inquiries related to different services, procedures, and resources of the Autonomous Community of Catalonia.

• Provide information in a clear, precise manner adapted to the needs of each person.

• Guide the user on the steps to follow based on their inquiry.

• Correctly register call information in the established systems.

• Manage each contact with professionalism, empathy, and a resolution-oriented approach.

• Comply with defined procedures and protocols to guarantee homogeneous and quality service.