Teleoperator / Manager - Barcelona City Council

- Experience in Customer Service, preferably in citizen service sectors.

- Accredited Level C Catalan.

- Good command of call center office applications.

- Immediate availability

We want you to be able to join a stable, organized project with conditions that allow you to balance work with your personal life. Additionally, you will be part of a company with a presence in different business areas, which may open the door to new professional opportunities within the organization.

• Fixed shift, so you can organize yourself more easily:

- Full-time schedule of 39h per week on shift, from 10:30 a.m. to 7:30 p.m.

- 30-hour weekly schedule in the morning shift, from 09:00 to 15:00 hours.

- 30-hour weekly schedule in the afternoon shift, from 16:00 to 22:00 hours.

- Weekends and holidays according to rotation, with a maximum of two per month.

• Previous training from October 19th to 30th from 09:00 to 15:00 hours. The training will be selective and unpaid.

• Temporary contract linked to the service, with the possibility of continuity within the company as it is a stable project.

• Teleworking option, providing greater flexibility in your day-to-day life.

• Contact Center collective agreement and professional category of Telephone Manager.

• Salary of €1,157.20 gross per month for the 30-hour weekly schedule and €1,504.38 gross per month for the 39h schedule.

• Well-connected workplace, close to the Foneria and Ciutat de la Justícia metro stations.

Servinform, we are a solid company, formed by more than 6,000 professionals serving more than 1,500 clients, specializing in Digital Marketing, Technological Solutions, BPO, Communications, Sales, and Customer Service.

We are currently selecting Telephone Agents to receive user assistance calls for a Public Administration service.

You will be part of a citizen service for the Public Administration, helping people resolve their inquiries and guiding them through their procedures with the Barcelona City Council. This position is especially designed for people who enjoy helping, communicating, and finding solutions, within a structured environment and with clear procedures. Among your main functions will be:

• Handle incoming calls from citizens.

• Resolving inquiries related to the different services, procedures, and resources of the Barcelona City Council.

• Provide information in a clear, precise manner adapted to the needs of each person.

• Guide the user on the steps to follow based on their inquiry.

• Correctly registering the information from each call in the established systems.

• Manage each contact with professionalism, empathy, and a resolution-oriented approach.

• Complying with defined procedures and protocols, guaranteeing homogeneous and high-quality service.

To be part of the service, it is essential to have the C1 Catalan certificate or meet the necessary requirements to apply for it, as this is a mandatory requirement established by the Generalitat. If you are motivated by working to help people, value having a stable schedule, and are looking for a project where you can gain experience, develop yourself, and have options for continuity, this could be a good opportunity for you.

Do you feel like taking the next step? Apply and learn about the project.

**“No sector of our society can be understood without equality between men and women, as well as the integration of people with disabilities. That is why, at Servinform, we approach equality and diversity as an elemental factor for social progress, working day by day to achieve this goal.”