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Customer Service Manager

On-site in Barcelona·Full-time·Added yesterday

Randstad España

6343 open roles

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Overview

Job details

€21,167 a year
Gross, as stated in the ad.
About €1,480 a month after tax.
Permanent contract
Full-time hours.

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Catalan
The ad asks for Catalan, or counts it in your favour.
Work on-site in Barcelona
No relocation package mentioned.

This job was automatically translated to English.

Requirements

What we're looking for

Provide a minimum of 1 year of demonstrable experience performing customer support or telephone management tasks.

Proficiency in office tools.

We are looking for a person with excellent communication skills, verbal fluency, empathy, and a tone of voice and language adapted to patient care.

It is necessary to be a versatile person, with adaptability, strong commitment to work, a good attitude, and genuine motivation to be part of this sector.

Nice to have

Intermediate level of Catalan is a plus.

The role

Are you passionate about helping people and looking for a role with a real impact on the health and well-being of others? At Randstad, we are looking for a professional like you. This is an exceptional opportunity to develop your career in a dynamic, stable environment with a strong social purpose. By joining this project, you will enjoy job stability thanks to an initial contract with real options for long-term continuity. In addition, you will work in a solid support team and gain experience in a constantly growing sector, all in modern, well-connected offices.

What you'll do

As a customer service manager, your main mission will be to ensure excellent communication and efficient transport management. The main responsibilities you will take on in this position are the following:

Direct attention to users by phone, email, or WhatsApp.

Management and registration of bookings in the system.

Coordination of immediate transport.

Resolution and management of incidents.

How you'll work

Initial 6-month contract through the company + real possibilities of permanent employment.

Annual gross salary of €21,167.16.

Full-time schedule of 39 hours per week. The service is provided from Monday to Sunday through a rotating shift system, so full availability will be required, as morning, afternoon, and night shifts are performed (the latter will be occasional). The usual time frame will be between 8:00 AM and 12:00 AM.

You will work approximately 1 out of every 3 weekends, compensated with 2 consecutive days off during the week.

Work area: Barcelona

Requirements

To be eligible for this customer service manager position, you must meet the following training and experience requirements:

Hiring process

2 steps1 interview

Inscripción en la oferta
En revisión · With a consultor/a de Randstad
Preseleccionado
Contacto del consultor/a
With a consultor/a de Randstad
Uno de nuestros consultores revisará tu solicitud y se pondrá en contacto contigo para los siguientes pasos.
Gestión final de la empresa
With an empresa cliente
Randstad actúa como intermediario para conectar candidatos con empresas; en algunos casos la gestión final de los perfiles y la decisión de a quién contactar dependen exclusivamente de la empresa.

Las fases finales las define la empresa cliente: la gestión final de los perfiles y la decisión de a quién contactar dependen exclusivamente de la empresa.
Randstad no publica plazos; el estado de la candidatura puede no cambiar por el alto volumen de inscripciones o porque la empresa gestiona sus propios tiempos.
Los estados publicados llegan solo hasta la preselección: Randstad no detalla entrevistas ni pruebas posteriores.

About Randstad España

Randstad España is the Spanish branch of Randstad N.V., a global leader in human resources and staffing solutions. The company provides a wide range of workforce solutions, including temporary and permanent placement, recruitment process outsourcing, and HR consulting. With a strong presence in Spain, Randstad España connects thousands of professionals with job opportunities across various sectors, including industrial, technical, and customer service roles.

For international professionals, Randstad España offers a gateway to the Spanish job market, with numerous openings in technical maintenance, customer service, and administrative roles. The company values diversity and inclusion, and its extensive network of offices across Spain ensures support for candidates seeking employment in different regions. Randstad's global reach and local expertise make it a reliable partner for those looking to relocate and work in Spain.

Industry: Staffing
Website: randstad.es

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